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Left side bar – needs double click to show

This topic has 2 replies, 2 voices, and was last updated 27 minutes ago ago by Rose Tyler

BT

Participant

February 25, 2025 at 10:10

Hello, I am having a problem. In desktop and mobile the left side bar of categories needs to be clicked 2 times for showing the photos of the products. In the first click is show only the product titles and when i refresh the page or click again the same category then it show the products photo. Why is that and what is the solution.
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#435274 Copied Theme version: 9.4.7

1 Answer

Rose Tyler

Support staff

February 25, 2025 at 11:58

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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