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Left sidebar missing after theme update - by hicct

This topic has 15 replies, 4 voices, and was last updated 10 years, 8 months ago ago by Olga Barlow

hicct

Participant

April 14, 2014 at 01:15

Hi support

After updating the theme to latest Legenda theme version, the left sidebar with filters is now missing on shop product category page. In the old version of the theme, there was an option to turn on/off sidebar on shop page but in this new version, this option is missing.

Hope you can help with this issue?

Thanks.

#1171 Copied

14 Answers

hicct

Participant

April 14, 2014 at 01:22

Hi support

Did not mention that I’m using the latest version of WooCommerce with the Legenda theme.

Regards

#1172 Copied

Olga Barlow

Support staff

April 14, 2014 at 08:00

Hello,
You can turn ON/OFF shop page sidebar or select sidebar position in version 2.0 too! Go to Theme Options > Product Page Layout > Layout (sidebar position). To add sidebar content go to Appearance > Widgets > add widgets to Shop sidebar.
Could you provide admin panel access in Private Content, we’ll check. Maybe you did not update all theme files or upload new version as new theme?

Regards

#1180 Copied

hicct

Participant

April 14, 2014 at 09:41

Hi Olga

I enclose login information for you.

Regards

Please, contact administrator
for this information.

#1193 Copied

hicct

Participant

April 14, 2014 at 23:17

Hi Olga

Any feedback regarding our problem? Have you had a chance to login and have a look at the installation?

Regards

Please, contact administrator
for this information.

#1229 Copied

hicct

Participant

April 15, 2014 at 18:59

Hi Olga

Any feedback regarding our problem? Have you had a chance to login and have a look at the installation? Would appreciate your urgent assistance.

Regards

Please, contact administrator
for this information.

#1272 Copied

hicct

Participant

April 15, 2014 at 19:44

Please notice this about account.

Please, contact administrator
for this information.

#1273 Copied

hicct

Participant

April 15, 2014 at 19:49

The form change the account information, please see below.

Please, contact administrator
for this information.

#1274 Copied

brianscwhitaker

Participant

April 15, 2014 at 20:27

I’m noticing the same thing after the update. Looking forward to getting this fixed. Thanks for your help!

#1275 Copied

Eva Kemp

Support staff

April 16, 2014 at 08:12

Hello,

As I see the sidebar with filters is showing on the shop page and the option to turn on/off sidebar is present in Theme Options > Product Page Layout > Sidebar.
Your problem was caused by the reason you didn’t replace the files when updating the old theme, but installed a new version as a new theme and left the old version. That’s why all widgets were removed from sidebars. Next time please watch the video tutorial how to update the theme:

Regards

#1292 Copied

hicct

Participant

April 17, 2014 at 10:24

Hi support

We were forced to rollback the site to before update, therefor you see a functioning site.

Regards

Please, contact administrator
for this information.

#1363 Copied

Eva Kemp

Support staff

April 17, 2014 at 14:30

Hello,

Please provide us with FTP access, purchase code and we’ll try to update the theme. Don’t forget to create a backup before.
Have you made any changes directly in the theme files? If yes, they will be lost after update.

Regards,
Eva Kemp.

#1389 Copied

brianscwhitaker

Participant

April 17, 2014 at 14:38

Eva, could you help us with this as well? We’re having the exact same problem. I’ll be happy to provide you access.

https://www.8theme.com/forums/topic/missing-category-sidebars-on-2-0-update/

#1390 Copied

hicct

Participant

April 17, 2014 at 19:56

Hi Eva

Thanks that would be great. We have a full backup of the site.

Regards

Please, contact administrator
for this information.

#1428 Copied

Olga Barlow

Support staff

April 18, 2014 at 09:23

Hello, @hicct,
We have updated your theme. Problem with sidebar was related with out of date archive-products.php in child theme.
Check now.

Regards,
Olga Barlow

#1465 Copied
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