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Legenda Captcha Problem - by Arleen - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Arleen

Participant

May 6, 2016 at 18:05

I’m having the exact same issue as Legenda Forum topic #60723 (which is closed for comments). No solution was posted for how to resolve, as you guys took care of it through FTP. Shall I provide you with FTP credentials for my site, or can you walk me through fixing it myself?

Here’s the error message showing my site’s Contact Form:
Warning: imagepng(): gd-png error: cannot allocate libpng main struct in /WebSites/HolisticHorseWorks/wp-content/themes/legenda/framework/inc/really-simple-captcha/really-simple-captcha.php on line 143

Thanks!

Please, contact administrator
for this information.

#124522 Copied Theme version: 3.0 WooCommerce version: 2.5.5.

7 Answers

Jack Richardson

Support staff

May 6, 2016 at 20:56

Hello,

The problem is related to your server configuration. Contact your hosting provider support to fix this issue.

Best regards,
Jack Richardson.

#124538 Copied

Arleen

Participant

May 6, 2016 at 23:14

Thanks Jack. I spoke with my hosting provider and even with permissions wide open, the captcha area is still broken. Could you please be a bit more specific about the necessary server config to get it to work?

Please, contact administrator
for this information.

#124545 Copied

Jack Richardson

Support staff

May 7, 2016 at 09:06

Hello,

Please provide FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#124572 Copied

Arleen

Participant

May 7, 2016 at 16:51

Information provided.

Please, contact administrator
for this information.

#124605 Copied

Jack Richardson

Support staff

May 10, 2016 at 09:43

Hello,

We can’t make any changes via FTP getting this notice:
Response: 550-Your quota has been exceeded. Available: -1523051656k.

Please check it with your hosting provider.

Best regards,
Jack Richardson.

#124853 Copied

Arleen

Participant

May 11, 2016 at 01:10

Quota issue resolved. Please try again.

Thanks!

#125041 Copied

Eva Kemp

Participant

May 11, 2016 at 12:20

Hello,

Ask your hosting provider support to downgrade libPNG Version to 1.4.11. Then check captcha image.

Regards,
Eva Kemp.

#125137 Copied
Tagged: #legenda, captcha, problem, templates, woocommerce, wordpress
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