Return to previous page

Legenda issues after updating - by evatis

This topic has 4 replies, 2 voices, and was last updated 4 years ago ago by Rose Tyler

evatis

Participant

November 20, 2020 at 08:28

Hello,
I want to share with you a big concern about your theme. I have been using it for several years but every time I update it the site crashes.
Can you tell me what I have to do in order to fix this recurring update problem and not have to contact you for a simple update of your theme !!!!!!!!!

The graphics of the home page skipped (no logo, menu too large, no text under the products, etc.); if applicable all pages have the same type of crash.

Please, contact administrator
for this information.

#260461 Copied Theme version: 432 WooCommerce version: 544

3 Answers

evatis

Participant

November 20, 2020 at 10:12

hello,
Can someone answer me because it is urgent. The site is currently online.

#260487 Copied

evatis

Participant

November 20, 2020 at 15:50

We were forced to fend for ourselves.
I do not congratulate you on your responsiveness.

Our site was down for more than 7 hours because of your lack of responsiveness.

#260540 Copied

Rose Tyler

Support staff

November 20, 2020 at 17:54

Hello,

Sorry for the delay in answering.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

It is recommended to create a backup of your files and database before starting any updates –
https://8theme.com/demo/docs/legenda/Theme_Update.html to be able to restore the site to the previous state if something goes wrong. Or you can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

As a rule, the update should not cause any issue on the site. We would recommend re-save Theme Options after the update and clear all cache.
Did you make changes in files of the theme?

Feel free to ask if you have any other questions.

Regards

#260559 Copied
Viewing 4 results - 1 through 4 (of 4 total)