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Legenda not reflecting pricing updates - by sirlothos

This topic has 15 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

sirlothos

Participant

September 18, 2015 at 19:17

My client is telling me that when she updates pricing , it does not reflect on the site. It only shows the “new” updated pricing when you click on “add to cart”or when you add it to the cart.

So in other words, a client comes to the site, likes a product and he decides the price is good, when he adds it to the cart the price changes and pisses him off instantly.

For some reason the changes do not reflect immediately on the site, it is easy to reproduce the error. You have access to the site. the same thing happen with the address, when I changed it, it took several days to show the updated office.

Please don;t ask me for anymore screenshots, I really need you to solve this issue ASAP as we are getting more and more customers frustrated with the site.

#88024 Copied Theme version: Latest WooCommerce version: Latest

14 Answers

Jack Richardson

Support staff

September 21, 2015 at 10:04

Hello,

You’re using very old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#88231 Copied

sirlothos

Participant

September 22, 2015 at 17:24

Thanks for the quick response.
where do I get the new legenda theme package? can you please provide a path?
thank you!

#88671 Copied

sirlothos

Participant

September 22, 2015 at 17:30

And will it change my current settings or affect the site in any way after I make the update?
Thank you!

#88673 Copied

sirlothos

Participant

September 22, 2015 at 18:51

Hi There, I updated everything.
You can see in the screenshot, that the price showing for Ultracavitacion is $3,800 when the actual price I updated is $3,799, so it is still not updating.

The real price show up after you add it to cart, then you see $3,799. This is creating a huge problem for us. Please Help ASAP.

We need to be able to reflect pricing instantly. otherwise custemers think one price are being charged a different one.

Please, contact administrator
for this information.

#88685 Copied Theme version: 2.9 WooCommerce version: Latest

Jack Richardson

Support staff

September 23, 2015 at 13:22

Hello,

Now we can’t connect to your FTP account. Please provide us with correct credentials.

Best regards,
Jack Richardson.

#88807 Copied

sirlothos

Participant

September 30, 2015 at 17:11

Ok, I created a new FTP account for you. Please review the issue ASAP and let me know how can we get this fix.

Some computers show the updated pricing, some don’t, some show it one day later.

Obiously, we can’t ask our clients to clear their computer cache everytime they visit the site. The site should and MUST reflect the updated pricing as it is on the admin.

In many cases, people are seeing the old price and when they add it to the cart, they see the updated price and are complaining.

Hope you can understand the urgency of this. Thank you!

Please, contact administrator
for this information.

#90539 Copied

Jack Richardson

Support staff

October 1, 2015 at 08:57

Hello,

If some computers show correct price then the problem is with browser cache.
Unfortunately we can’t affect this issue.
Sorry.

Best regards,
Jack Richardson.

#90644 Copied

sirlothos

Participant

October 14, 2015 at 17:54

Jack Richardson,
No computer reflects the correct price. There is a Clear bug with your woo commerce not updating and reflecting pricing. You can’t just wash your hands like that. Please help me fix the bug.

This is a proiblem with your template and your woocommerce platform.

Thank you!

#93936 Copied

sirlothos

Participant

October 14, 2015 at 21:08

Also, if you go into the worpress admin account, “appeareance / Personalize / ” the preview shown on has the right pricing on it. Maybe there is a setting that is preventing the new prices to be reflected on the Front page.
Thanks for your help.

-ML

#93990 Copied

Eva Kemp

Support staff

October 16, 2015 at 08:23

Hello,

I changed price for product “ULTRACAVITACIÓN U3 LIPOMODEL” from 4000 to 3999. The price was changed successfully and updated on the site:
http://storage2.static.itmages.com/i/15/1016/h_1444979873_7955494_d757608393.png
Then I changed it back to 4000 and now price is also updated:
http://storage3.static.itmages.com/i/15/1016/h_1444980008_6475318_e4342b3b61.png .

Please take our apologies but we can’t replicate the issue you described. We changed price many times and every time it was updated on the site.

Try to activate default WordPress theme (Twenty Fifteen) and check your issue there.

Regards,
Eva Kemp.

#94311 Copied

sirlothos

Participant

October 16, 2015 at 19:27

I changes the template to the native one but the browser still reads the Legenda one. Any help please?

#94508 Copied

Eva Kemp

Support staff

October 16, 2015 at 22:18

Hello,

This means you have browser cache, sorry but we can’t do anything here. The problem is local and you have to fix it yourself.
Thank you for understanding.

Regards,
Eva Kemp.

#94529 Copied

sirlothos

Participant

October 17, 2015 at 22:30

It is not local Eva, If I change the template you may see it but a lot of other perople, including me with different browsers don’t see it. and that is a big problem.

#94610 Copied

Jack Richardson

Support staff

October 19, 2015 at 09:07

Hello,

We’re trying to help but we can’t reproduce the issues you described. I switched to other theme and it was changed successfully.
We can only recommend you to update the theme to the latest version 2.9.2 and update plugins https://www.8theme.com/download-plugins/ .
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#94677 Copied
Tagged: #legenda, persuasive, pricing, templates, updates, woocommerce, wordpress
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