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Legenda Plugin Compatibility – WooCommerce Product Add-Ons

This topic has 16 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

ThePaisleyBox

Participant

July 29, 2021 at 17:12

Hello,
I’m having problems with the woocommerce product add-ons plugin that I use on my site for personalization.

The add-on options disappear when adding to cart for some of the products. Here’s an example:

This product DOES NOT work when you add monogramming options: https://wholesale.thepaisleybox.com/product/jersey-lace-robe-white/
This product DOES work when you add monogramming options: https://wholesale.thepaisleybox.com/product/flower-girl-floral-robe/

Please, contact administrator
for this information.

#296793 Copied Theme version: 4.3.2 WooCommerce version: 5.5.2

15 Answers

Olga Barlow

Support staff

July 30, 2021 at 16:32

Hello,

Could you, please, provide us with FTP access to your site to check the issue in more detail?

Regards

#296989 Copied

ThePaisleyBox

Participant

July 30, 2021 at 16:55

Thank you for the reply. Yes – see private content area.

Please contact administrator
for this information.

#296997 Copied

Olga Barlow

Support staff

July 30, 2021 at 19:08

Hello,

We can’t connect to your FTP http://i.prntscr.com/8q0UJ8fhQwiaitLOGBugsQ.png
What is your FTP host? Make a double check of the username and pass that you provided.

Regards

#297042 Copied

ThePaisleyBox

Participant

July 30, 2021 at 22:51

I’m sorry, I gave you the wrong information. See private content again.

Hope this gives you the information you need but let me know if not. Thanks!

Please contact administrator
for this information.

#297061 Copied

Olga Barlow

Support staff

July 31, 2021 at 11:19

Hello,

Still nothing http://i.prntscr.com/yTQ_E3KzTqyt8TeguYRESg.png

Regards

#297124 Copied

ThePaisleyBox

Participant

August 2, 2021 at 16:40

My host said that you need to use sftp protocol when connecting.
Host: sftp://wthepaisleybox.sftp.wpengine.com

#297367 Copied

Olga Barlow

Support staff

August 2, 2021 at 17:24

Hello,

We do use SFTP https://prnt.sc/1iemjul but it does not work. Try by yourself.

Regards

#297373 Copied

ThePaisleyBox

Participant

August 2, 2021 at 18:00

Hi – try this.

Please contact administrator
for this information.

#297378 Copied

Olga Barlow

Support staff

August 3, 2021 at 16:31

Hello,

Could you or your hosting support log in by themselves with these credentials?
We can’t https://prnt.sc/1iq11zh
Here are the settings we use https://prnt.sc/1iq1f7r

Regards

#297555 Copied

ThePaisleyBox

Participant

August 3, 2021 at 19:01

Hi Olga,
Yes – we are able to login. https://v2uploads.zopim.io/M/E/o/MEoe9WgzX2LAEe26TCMgiupyC3npVYuU/8663a6304037e95eb8bd05852425b0776b7fb9a9.png

I’ve pasted the credentials in the private content area again for reference.
See notes below from my host:

Host says:
They may want to check for updates or attempt this with a different FTP client. If they still have issues, I would have them test off their network.

Please contact administrator
for this information.

#297580 Copied

Olga Barlow

Support staff

August 4, 2021 at 11:12

Hello,

Finally. It works now for the FTP. But did you change the WP Dashboard access https://prnt.sc/1iz8mei ?

Regards

#297666 Copied

ThePaisleyBox

Participant

August 4, 2021 at 16:45

You’re using the wrong login. Please see the original message for login details.
For convenience, I’ve repasted this here.

I tested it and it worked fine for me.

Please contact administrator
for this information.

#297749 Copied

Olga Barlow

Support staff

August 5, 2021 at 09:13

Hello,

You need to contact plugin author about this issue. We checked your product with the Storefront theme (default WooCommerce theme) and it also does not work https://gyazo.com/67c4f5c301214e15022f56785e85039c
So, theme is not the reason of the problem.

Regards

#297807 Copied

ThePaisleyBox

Participant

August 6, 2021 at 20:37

It’s not a plugin issue, as the plugin author responded on the support forum the following:

“the issues is not plugin-related, it has some conflict with the theme”

#298027 Copied

Olga Barlow

Support staff

August 9, 2021 at 10:06

Hello,

You can go to Appearance > Themes > enable official Storefront theme and test by yourself https://gyazo.com/67c4f5c301214e15022f56785e85039c Does the author sent you video that it works with the Storefront theme? Provide us with a link to your topic of the author support forum.

Regards

#298254 Copied
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