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Legenda Update 4.3.2 made my website to stop working correctly

This topic has 13 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Luis Felguerez

Participant

April 22, 2022 at 02:42

Hello!

I updated an outdated versión of my Legenda theme in my website and after following the tutorial, updating all the plugins and updating the settings my whole site changed it appearance and it is no loger working right, some of the issues I found are:

· Product description stopped working
· Blog posts no longer show pictures
· Content Dissapeared

I’ve tried changing the settings and nothing has worked so far, ¿can you guys help me out?

Thanks in advance!

Please, contact administrator
for this information.

#322452 Copied Theme version: 4.3.2 WooCommerce version: 6.4.1

12 Answers

Olga Barlow

Support staff

April 22, 2022 at 16:32

Hello,

Thank you for using our theme and take our apologies for the inconvenience. Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail and help you.

Regards

#322498 Copied

Luis Felguerez

Participant

April 27, 2022 at 01:33

Sure Thing! Thank you!

Please contact administrator
for this information.

#322737 Copied

Olga Barlow

Support staff

April 27, 2022 at 12:35

Hello,

Check now, please.

Regards

#322774 Copied

Luis Felguerez

Participant

April 29, 2022 at 17:01

Thank you very much! It works perfeclty now! I appreciate a lot the help!

Now i will begin the process of updating the copy of my second website and if I come across any issue I’ll be in contact.

Thanks!

#322937 Copied

Olga Barlow

Support staff

April 29, 2022 at 17:18

Hello,

Yes, sure.

Regards

#322939 Copied

Luis Felguerez

Participant

June 28, 2022 at 21:43

Hello!

I noticed a new issue with my web!

When you helped me with my theme- the website lost some of its multilanguage funcionality, when changing from english to spanish measurements and weight changed from version to version, would you help me fix the issue?

Thank you!

#327294 Copied

Rose Tyler

Support staff

June 29, 2022 at 13:17

Hello,

Could you record a video of the problem?

Regards

#327533 Copied

Luis Felguerez

Participant

August 12, 2022 at 18:22

Hello!

I’m uploading a video showing the issues in my web site.

So here are the issues, i have two websites which in theory should be looking the same- when i first uploaded the new legenda theme on my website: artefelguerez.com, you helped me fix them. One which hasnt been fixed is the “language” navigation bar.

I hadnt asked you help with my second website (acentoenarte.com) but now i cant even access the wordpress pannel, can you help me fix those issues? Thanks!

Also, where can upload toe video showing you the issues?

Thanks!

#331686 Copied

Luis Felguerez

Participant

August 12, 2022 at 18:32

Here is the video in youtube! Thanks

Please contact administrator
for this information.

#331687 Copied

Rose Tyler

Support staff

August 14, 2022 at 09:52

Hello,

1/ Add language widget into “Place in header top bar” area (Appearance > Widgets.
2/ Provide FTP access to the site where you can’t access wp-admin.

Regards

#331744 Copied

Luis Felguerez

Participant

August 29, 2022 at 16:01

Hello thnkyou for your help!!

1) I’ll check out the pluing to fix the website,

2) Ill add in the private area the ftp information
thanks!

Please contact administrator
for this information.

#332746 Copied

Rose Tyler

Support staff

September 1, 2022 at 09:59

Hello,

Sorry for the delay in answering.
We can’t connect – https://prnt.sc/aPM7YiSwkX-X Please check the credentials.

Regards

#332941 Copied
Tagged: #legenda, 4.3.2, templates, update, woocommerce, wordpress
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