This topic has 5 replies, 3 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell
Hello, I hope you’re doing well. I’m writing to you because the product key I’m entering is no longer being saved. I’m going through a staging site as part of the redesign of my website. I’ve encountered quite a few issues with various plugins, so I’ve had to reset my site several times with your theme. I’ve entered the key several times and I’m wondering if I might have blocked it. Could you please check on your end?
Hello,
Thank you for reaching out to us with your concern.
Please try to activate XStore now.
Best Regards,
8Theme’s Team
Hello,
We hope this message finds you well. We kindly request that you review the following article regarding the registration and deregistration of the XStore theme on live/staging websites: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
To better assist you, could you please specify where you encountered difficulties in the deactivation process? Were you unable to navigate to our website, access your account page, and deactivate the theme, or did you face issues deactivating it through the admin XStore panel on your site?
For a more comprehensive understanding, we would appreciate it if you could describe the problem in detail and provide screenshots. This information will enable us to make global improvements as needed.
Thank you for your cooperation. We look forward to your response.
Best Regards,
8Theme’s Team
Hello, I hope you are doing well. Sorry for my late reply. I managed to activate the theme quickly after my question. Thank you for the quality of your products. They are very well made and efficient. And when encountering a question, one quickly finds the answer by consulting your support forum. Have a great day to the team.
Best regard.
Jon.
Dear Jon,
Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?
Click here to share your insights: https://themeforest.net/downloads
Your support fuels our journey, and we appreciate it more than words can express.
Best Regards,
The 8Theme Team
The issue related to '‘Licence code problem – You have reached activation number limit.’' has been successfully resolved, and the topic is now closed for further responses