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Licence issue – You have reached activation number limit.

This topic has 12 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

arizvy

Participant

February 24, 2023 at 16:46

Hi, I have 3 licenses with you and currently only 1 is in use. But when I try to use the others, I keep getting the following message – “You have reached activation number limit”. Can you please look in to this? I added all 2 licenses to the support page.

#347922 Copied Theme version: 9.0.4

11 Answers

Tony Rodriguez

Support staff

February 25, 2023 at 06:30

Hello @arizvy,

We would appreciate it if you could share the two licenses in the private content area of this topic so that we can review them and provide assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#347948 Copied

arizvy

Participant

February 25, 2023 at 06:43

Hi, I had already added the licenses, but here they are. I just realised that in fact all the 3 licenses have been used. But the problem is even if I deactivate from one site, I can’t use the freed up license on another site. Please see site details in the private area

Please contact administrator
for this information.

#347950 Copied

arizvy

Participant

February 25, 2023 at 06:48

Clarification in private area

Please contact administrator
for this information.

#347951 Copied

Tony Rodriguez

Support staff

February 25, 2023 at 08:07

Hello @arizvy,

In accordance with ThemeForest’s license policy (https://themeforest.net/licenses/standard), you can use one license for one project. If all of these stores are part of the same project, then you can use one license. However, if these stores are separate projects, then you will need to purchase individual licenses for each project.

It does not matter whether you use a subdomain, main domain, root folder, or subfolder; if these sites are different projects, then you will need separate licenses for each project. If these sites are copies of the same project, then you can use one license.

Best Regards,
8Theme’s Team

#347956 Copied

arizvy

Participant

February 25, 2023 at 08:41

HI,

Ok I appreciate that. But should we not be allowed to reallocate our licenses to a different project?

Please contact administrator
for this information.

#347958 Copied

arizvy

Participant

February 25, 2023 at 08:45

These websites are for my own businesses not clients ( I am not a web designer)

#347960 Copied

Rose Tyler

Support staff

February 26, 2023 at 08:56

Hello, Arizvy,

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#348024 Copied

arizvy

Participant

March 15, 2023 at 14:08

Hi there,

Please see my replies in the private area.

Please contact administrator
for this information.

#350115 Copied

Rose Tyler

Support staff

March 15, 2023 at 14:15

Hello, Arizvy,

Thank you for the response.

You can activate XStore now.

Kind Regards,
8theme team

#350118 Copied

arizvy

Participant

March 16, 2023 at 11:12

Hi,

Please contact administrator
for this information.

#350211 Copied

Rose Tyler

Support staff

March 16, 2023 at 11:51

Hello, Arizvy,

According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#350219 Copied
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