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License activate is not work , pls help me

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Frank

Participant

September 14, 2023 at 19:41

Hi,

i have buying 2 theme

Please, contact administrator
for this information.

#367509 Copied Theme version: 9.1.14

3 Answers

Frank

Participant

September 14, 2023 at 19:53

hi.

Please contact administrator
for this information.

#367510 Copied

Frank

Participant

September 15, 2023 at 09:49

i have buy 2 theme and 2 license and why it is showing one license only , why it is nit showing second license

when i try to add then show message it is active in database with other mail id?
i am so confused what is going and no any fats response from your side .

Please contact administrator
for this information.

#367557 Copied

Rose Tyler

Support staff

September 15, 2023 at 10:36

Hello, Frank,

Thank you for contacting us and for using XStore.

As we can see, you registered purchase codes using different email addresses on our support forum.
To resolve the issue, you need to access your second account and delete the purchase code associated with it.
After deleting the code, you should log in to another account and register the license there.
Subsequently, you will have the option to deregister websites that believe are no longer active https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ . Once this process is complete, we will conduct a manual review to verify the status of each registration.

Kind Regards,
8theme team

#367570 Copied
Tagged: license activation troubleshooting, woocommerce license activation, woocommerce license help, woocommerce wordpress activation support, woocommerce wordpress license solutions, wordpress themes activation error, wordpress themes license issue
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