License error when activating new website

This topic has 4 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Team IT Lime
    Team IT Lime
    Participant
    November 24, 2023 at 19:25

    I have 3 licenses but only 2 are being used. One of them is for a staging website that we’ve deleted long ago. I tried to activate it for another project and got the error. Can you please help?

    We have noticed that the XStore theme is still being used on the following websites:
    idesign.limeadvertising.com, limea24.sg-host.com,

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 25, 2023 at 06:08

    Hello, @Team IT Lime,

    I hope this message finds you well.

    We kindly request that you proceed with the deactivation of your license associated with the now-deleted staging website via the XStore admin panel. To facilitate this process, we have provided a straightforward solution accessible through the 8theme dashboard. You can easily deactivate your website by leveraging the tools provided at the following link: https://www.8theme.com/account/

    For detailed guidance on license registration and deactivation, please consult our documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Team IT Lime
    Team IT Lime
    Participant
    November 27, 2023 at 16:13

    Hi there, thanks for the feedback bu we still have an issue. As you can see the license doesn’t show any domain associated with it (see screenshot) but when I try to activate it I still get the same error (see screenshot #2).
    Screenshot 1
    Screenshot 2

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 16:35

    Hello,

    Thank you for your response.

    Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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