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License not activating - by malizacp - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

malizacp

Participant

December 9, 2020 at 13:19

Hi,

I added the theme to two tests sites, which I since deleted. Now, wanting to install on the main site, the license does not want to activate – it says there are no licenses available. I have removed them from my dashboard here in my account, and added it manually here, and in the theme, but with no luck. The license code in question is in the private content areea,

Please, contact administrator
for this information.

#263253 Copied Theme version: Version: 7.2 WooCommerce version: Version 4.8.0

3 Answers

Rose Tyler

Support staff

December 9, 2020 at 13:26

Hi,

Thanks for using our theme. You can activate it now.

Regards

#263254 Copied

malizacp

Participant

January 21, 2021 at 16:01

Hi, I cannot raise a new ticket/topic on here as it does not recognize any of my 4 licenses that show I still have 167 days of support left. I have an error on my Xstore theme, which I need assistance with. If I search for a product, the product archive has an “after shop loop” that shows up, which I cannot figure out where to turn off.

Please contact administrator
for this information.

#269539 Copied

Rose Tyler

Support staff

January 21, 2021 at 16:53

Hi,

Can you submit a new topic on this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ ?

Could you provide a screenshot of a section that should be disabled? Use the Lightshot screenshot tool to share screenshots. Also, provide temporary wp-admin access.

Regards

#269550 Copied
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