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Lightbox doesn't pop-up - by Porkybob

This topic has 17 replies, 4 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

Porkybob

Participant

March 15, 2015 at 16:25

Hi,

On my website, on a single product page the lightbox box doesn’t pop up.
Have a look here :
http://www.accescrea.fr/produit/le-santon-galet-la-marchande-doeufs/

I went to WooCommerce > Settings > Products >
I enable the lightbox than save the settings but when the page refreshes the box “enable the lightbox” is unchecked again.

What can I do ?

Cheers,

#49696 Copied Theme version: Woopress WooCommerce version: 2.3.6

16 Answers

Porkybob

Participant

March 16, 2015 at 10:52

I just realize none of pop-ups of the website works…
Just did the theme update, could it be related ?

#49783 Copied

Eva Kemp

Support staff

March 16, 2015 at 12:01

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#49807 Copied

Porkybob

Participant

March 16, 2015 at 14:00

Ok!

Please, contact administrator
for this information.

#49861 Copied

Eva Kemp

Support staff

March 16, 2015 at 19:06

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ and check lightbox after that.

Thank you.
Regards,
Eva Kemp.

#49962 Copied

Porkybob

Participant

March 25, 2015 at 15:55

Hi,

I updated all the plugins.
Still doesn’t work…

Best regards,

#52310 Copied

Eva Kemp

Support staff

March 25, 2015 at 17:01

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#52341 Copied

Porkybob

Participant

April 3, 2015 at 20:44

Hello,

Sorry for the late reply, I thought I had already answered.

Here it is.

Thanks for your help !

Please, contact administrator
for this information.

#54608 Copied

Eva Kemp

Support staff

April 4, 2015 at 08:05

Hello,

As I see you’re using old theme version. Please update it to 1.4 version.
Before update remove the folder “woocommerce” in the directory wp-content/themes/woopress. It will be reuploaded with new theme version.
Don’t forget to create a back up before update!

Thank you.
Regards,
Eva Kemp.

#54671 Copied

Porkybob

Participant

April 6, 2015 at 10:13

Hi Eva,

I updated the theme version to 1.4. lightboxes still don’t work 🙁

Kind regards,

#54823 Copied

Robert Hall

Support staff

April 7, 2015 at 08:00

Hello,

Please try to change single image size like is described in our documentation https://www.8theme.com/demo/docs/woopress/index.html#!/woocommerce, then regenerate your thumbnails and check issue with lightbox.

Regards,
Robert Hall.

#55143 Copied

Porkybob

Participant

April 7, 2015 at 12:00

I changed it and regenerated all thumbnails. The lightbox still doesn’t want to work.
One thing though, at the beginning the Search bar didn’t work either and it does now.
In Woocommerce/Products/Display, I noticed that I can’t enable the lightbox anymore. I check the box, save, “modifications saved”, but the box is actually unchecked no matter what.

Is there any kind of conflict ?

I tried to disable some plugins (we just installed basic ones, nothing about image display or lightbox) but it doesn’t change anything.
Here’s the list of installed plugins if it can be useful :
Adminer
Askimet
BackWup
Contact Form 7
Essential Grid
Facebook wall and social integration
Master Slider WP
Regenerate thumbnails
Revolution slider
Ultimate addons for Visual Composer
WooCommerce
WooCommerce multilingual (disabled)
WooCommerce Table Shipping by Mangohour
WPBakery Visual Composer

Nothing really fancy here I guess.

Thanks for your help !

Cheers

#55264 Copied
Brian Johnson

Member

April 7, 2015 at 13:47
You may try to remove following lines of code from woopress/framework/woo.php:
```
add_filter( 'woocommerce_enqueue_styles', '__return_false' );
add_filter( 'pre_option_woocommerce_enable_lightbox', 'return_no'); // Remove woocommerce prettyphoto 

function return_no($option) {
	return 'no';
}
```
Then you will be able enable default woocommerce lightbox.

With best regards
Brian Johnson
#55325 Copied
Porkybob

Participant

April 7, 2015 at 19:06

Hi,

Didn’t do the last advice you gave us, since when I tried to log into the accescrea.fr/wp-admin, this error appeared :
“Warning: Cannot modify header information – headers already sent by (output started at /homepages/7/d385808860/htdocs/accescrea/wp-config.php:1) in /homepages/7/d385808860/htdocs/accescrea/wp-includes/pluggable.php on line 1178”

:/

What can I do ?

Thanks,

#55445 Copied

Eva Kemp

Support staff

April 7, 2015 at 19:12

Hello,

Now wp-admin panel is available.
Please clear browser cache and check.

Regards,
Eva Kemp.

#55450 Copied

Porkybob

Participant

April 7, 2015 at 19:20

Hi,

Thanks so much to both of you, everything works now : lightbox + wp-admin !

Cheers,

#55453 Copied

Eva Kemp

Support staff

April 7, 2015 at 20:04

Hello,

You’re welcome.

Regards,
Eva Kemp.

#55457 Copied
Tagged: friendly, lightbox, pop up, template, woocommerce, wordpress
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