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Lightbox image not working as intended on 14 inch laptops

This topic has 7 replies, 4 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

Alpha111

Participant

July 12, 2024 at 00:12

lightbox image not working as intended on 14 inch laptops it appears like on full screen on cutted

image : the issue
image 2 : the result we want

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#404284 Copied Theme version: 9.3.13

6 Answers

Tony Rodriguez

Support staff

July 12, 2024 at 07:25

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#404314 Copied

Alpha111

Participant

July 13, 2024 at 01:11

im still facing the issue

#404459 Copied

Tony Rodriguez

Support staff

July 13, 2024 at 07:39

Hello, @Alpha111,

Thank you for your patience and for reaching out to us with your concern.

We have reviewed your website and temporarily activated the XStore parent theme. Upon examination, we found that the Lightbox image functionality is operating correctly under this configuration.

It appears that the issue originates from the custom code added to your child theme. Please note that our support does not extend to problems caused by modifications to the child theme.

To resolve this issue, we recommend contacting your website developer for assistance with the necessary corrections.

We appreciate your understanding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#404482 Copied

Alpha111

Participant

July 14, 2024 at 17:29

can you please point out waht custom code is causing the issue

#404687 Copied
Luca Rossi

Support staff

July 15, 2024 at 06:35
Hi @Alpha111,

Could you please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
.swiper-zoom-container img {
    max-height: 70vh !important;
    width: auto;
}
```
Hope it helps!
#404713 Copied
Andrew Mitchell

Support staff

July 16, 2024 at 13:15

Dear Alpha111,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#405131 Copied
Tagged: 14 inch laptop problems, lightbox image issues, woocommerce image troubleshooting, woocommerce templates, wordpress lightbox fixes, wordpress template solutions
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Lightbox image not working as intended on 14 inch laptops

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