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Lightbox problem when activate variation gallery

This topic has 5 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

Glam.eu

Participant

February 28, 2024 at 12:24

Hello,

I am writing to you regarding the Lightbx topic.
Here is the topic: https://www.8theme.com/topic/when-clicking-on-image-gallery-automatically-lightbox-opens/

I’ll explain briefly what happened:

I have activated the variation gallery and use the new product builder with elementor.
When I clicked on a thumbnail in the gallery, a lightbox opened automatically. This should only happen when you click on the main image.

So far so good, it was fixed with a code, but unfortunately it now only works if you set the thumbnails under the main image and the zoom does not work either.

I was told that it will be fixed in the next update. It seems to be a global problem as it is the same on my second site with Xstore without any other plugins.

Do you already have any news? Since there has been an update today and the problem has not been solved, I wanted to ask.

I hope you find a solution!
Many thanks in advanced!

#385111 Copied Theme version: 9.2.9

4 Answers

Luca Rossi

Support staff

February 28, 2024 at 15:51

Dear Glam.eu,

We’re sorry to hear your website is having the issue again.

We are pleased to inform you that we have successfully applied the hotfix to your website once again. Our development team is diligently working on finalizing the updates, which we anticipate releasing shortly.

We appreciate your patience and understanding during this process. Please stay tuned for further announcements.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#385152 Copied

Glam.eu

Participant

February 29, 2024 at 10:50

Dear Luca Rossi,

thank you for your reply!
So, as I understand it, is this currently being worked on and will be fixed in near future?

When it is fixed, i have to remove the custom codes on my website, which you have added? Or i have to keep them in?

Many thanks!

#385235 Copied

Luca Rossi

Support staff

February 29, 2024 at 11:57

Dear Glam.eu,

We hope this message finds you well.

We would like to inform you that there is no need to remove the existing codes from your system. Please be assured that they will be automatically overridden with the release of new updates.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#385243 Copied

Andrew Mitchell

Support staff

May 22, 2024 at 11:40

Dear Glam.eu,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#396234 Copied
Tagged: activation, lightbox, problem, themes, variation gallery, woocommerce, wordpress
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Lightbox problem when activate variation gallery

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