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Lightbox problems - by AngelaElco - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

AngelaElco

Participant

June 26, 2015 at 13:42

When I click on an image to enhance it and then use the “X” to close it we encounter a problem with the scrolling option.

http://www.picture-magic.eu/waterverf-effect/

It appears the page is locked, preventing us from scrolling up or down.

#71856 Copied Theme version: 2.7.1 WooCommerce version: 2.2.4

7 Answers

Eva Kemp

Support staff

June 26, 2015 at 18:38

Hello,

Your site is under maintenance. Please provide us with wp-admin panel and FTP credentials in Private Content.

Regards,
Eva Kemp.

#71912 Copied

AngelaElco

Participant

July 9, 2015 at 14:22

Hello,

Did you receive the login data? We also have another problem. The theme does not seem to work together with the plugin: WooCommerce Product Add-ons. If I turn off the Legenda theme and switch to another theme it works fine. But I can’t find the problem. Could you help us with this as well?

Regards,
Angela & Elco Herscheit

Please, contact administrator
for this information.

#74292 Copied

Eva Kemp

Support staff

July 10, 2015 at 12:13

Hello,

I’ve checked images on the page you provided in your first post and lightbox window is closed successfully and scrolling works fine.
Try to check it in another browser.

To make “Product Add-ons” plugin working try to disable Ajax “Add To Cart” in Theme Options > Single Product Page and check it after that.

Regards,
Eva Kemp.

#74475 Copied

AngelaElco

Participant

July 10, 2015 at 15:07

Hello,

It works in Explorer. But most of my customers and myself use Chrome. The demo works fine in Chrome, I checked before I bought it because that is important for me. So what is different between my site and the working demo online?

The “Product Add-ons” still doesn’t work. Only when a product is not available the add ons work fine. But as soon as the combination is possible and available it doesn’t work.

Regards,

Angela & Elco Herscheit

#74531 Copied

Eva Kemp

Support staff

July 13, 2015 at 16:32

Hello,

Please update the theme, WordPress to the latest versions and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#74893 Copied

AngelaElco

Participant

July 14, 2015 at 16:19

Hello,

I’ve made a back up and updated everything.
The lightbox problem is solved. My thanks for that.

However the product add-on is still not functioning like it should. It still shows a big white empty part where the total amount should be. When I switch the template it works just fine but when I use the Legenda template it stops working like it should.

Regards,

Angela & Elco Herscheit

#75175 Copied

Eva Kemp

Support staff

July 14, 2015 at 16:59

Hello,

Unfortunately we can’t guarantee full compatibility of 3rd-party plugins with the theme. Please take our apologies.

Regards,
Eva Kemp.

#75189 Copied
Tagged: issues, lightbox, solutions, templates, troubleshooting, woocommerce, wordpress
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