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Lightboxes not appearing on site - by Kylie

This topic has 2 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

  • Avatar: JWeiss
    Kylie
    Participant
    July 3, 2018 at 15:39

    I’m using the VCKit add-on for WP Bakery Page Builder. After the last Legenda update, our lightboxes stopped opening up. The plugin developer told us to reach out to you. They provided this screenshot denoting the error: https://snag.gy/LwDHsI.jpg and said that the problem is with https://www.familymissionscompany.com/familymc/wp-content/themes/legenda/js/plugins.min.js.

    We have buttons with the onclick action “Open lightbox”, these are the elements that just stopped working.

    #195954 Copied Theme version: 3.7.1
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2018 at 13:55

    Hello,

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

    Regards

    #196033 Copied
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