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Link is Going Back to Default For Some Reason

This topic has 6 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

Ameer

Participant

January 8, 2025 at 21:04

Hi there. Please assist me, when clicking on a product category link, it is going back to the xstore default link.

please see video provided in private section.

Thanks.

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#429925 Copied Theme version: 9.4.6

5 Answers

Luca Rossi

Support staff

January 9, 2025 at 07:01

Hi @Ameer,

We couldn’t reproduce this issue on our end, please check the video in private content.

It might be the cache issue. Could you please clear all the caches and try again?

Thank you!

Please contact administrator
for this information.

#429940 Copied

Ameer

Participant

January 9, 2025 at 08:32

I think it’s sorted now, I did try on somebody else’s browser before sorting this issue, customers are asking me if I am selling vegetables….. is the theme not trustworthy? or how can I prevent this from happening again, it’s kind of embarrassing knowing people are viewing my website and sending me screenshots of what they are seeing. If cache is the issue, I don’t see how it would go to default settings?

#429953 Copied

Luca Rossi

Support staff

January 10, 2025 at 07:01

Dear @Ameer,

Thank you for reaching out to us.

When you import our sample demo, please note that it will include URLs linked to our demo sites. In this case, we kindly recommend updating all the URLs accordingly after the import process. Once this is done, please ensure that you clear all cache systems.

Following these steps should resolve any issues, and everything should work as expected.

If you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#430095 Copied

Ameer

Participant

January 10, 2025 at 09:35

Hi. i purchased this a while ago now, i did edit and alter links to suit my page. and links were working perfectly fine… i still can’t find the reason why it went to default.

#430107 Copied

Luca Rossi

Support staff

January 10, 2025 at 17:33

Dear Ameer,

We kindly suggest monitoring the issue over the next couple of days.

Should the issue occur again, please do not hesitate to inform us so we can assist you further.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#430188 Copied
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