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Linked variants not working on website - by Bartosz Marczewski

This topic has 12 replies, 4 voices, and was last updated 3 months ago ago by Andrew Mitchell

Bartosz Marczewski

Participant

September 7, 2024 at 15:43

Hey, I have a problem setting up the new linked variants option. How can I do this? After adding variants to individual products, as well as creating variants at /edit.php?post_type=etheme_linked_var, nothing appears on the page. Do I need to use some widget on the product page, or a shortcode?

#413476 Copied Theme version: 9.4.1

11 Answers

Rose Tyler

Support staff

September 8, 2024 at 07:50

Hello, Bartosz Marczewski,

Thank you for reaching out to us with your query regarding the setup of the new linked variants option. We understand how important it is to have everything running smoothly and we’re here to assist you.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

If this doesn’t work, please provide temporary wp-admin access. We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Bartosz Marczewski

Participant

September 8, 2024 at 13:34

Done

Please contact administrator
for this information.

#413541 Copied

Bartosz Marczewski

Participant

September 9, 2024 at 15:48

and?

#413722 Copied

Jack Richardson

Support staff

September 9, 2024 at 16:10

Dear @Bartosz Marczewski,

I hope this message finds you well. Please accept our apologies for the delayed response. We are currently experiencing a high volume of inquiries, and we appreciate your patience.

We have identified that the issue you encountered was due to the products from different languages being grouped in a single package. To address this, we have temporarily renamed the original titles of several products, adding an “(en)” postfix (https://prnt.sc/JSe8RzzSqehh) to ensure correct products are set for the Linked variation item. These products have now been correctly configured for the Linked Variations, which can be viewed here: https://prnt.sc/OdDo97BJKCNq. Consequently, the variations should now be correctly displayed on the frontend of each product, as shown here: https://prnt.sc/QQa20Aj4MAr9.

We kindly request that you review the functionality of the Linked Variations for these products at your earliest convenience. Additionally, please note that we have not reverted the postfix changes to allow you to verify the adjustments independently.

Thank you for your attention to this matter. We look forward to your confirmation that everything is functioning as expected.

Best regards,
Jack Richardson
8Theme’s Team

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Bartosz Marczewski

Participant

September 9, 2024 at 16:18

Great, thank you very much for your help. Is it possible to add such an option in items that have size variants? For example, clothes S/M/L/XL. One product in different print variants.

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Jack Richardson

Support staff

September 10, 2024 at 07:06

Hello @Bartosz Marczewski

Yes, please, follow the documentation -> https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/.

If you need any additional assistance, please, feel free to submit new topics with your questions.

Kind regards, Jack Richardson

#413768 Copied

Bartosz Marczewski

Participant

September 12, 2024 at 18:26

Unfortunately, it still doesn’t work on mobile devices.
link to video:
https://drive.google.com/file/d/1L1hamXN53jLoG0d8U5PftMCY5C5j5HaK/view?usp=sharing

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Andrew Mitchell

Support staff

September 13, 2024 at 15:21

Hello, Bartosz Marczewski,

Thank you for reaching out to us and for providing the video that highlighted the issue. We are pleased to inform you that the problem has been rectified. Please take a moment to verify the resolution at your convenience.

Best Regards,
The 8Theme Team

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Bartosz Marczewski

Participant

September 16, 2024 at 15:50

Unfortunately, it still occurs

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Andrew Mitchell

Support staff

September 16, 2024 at 15:58

Hello, Bartosz Marczewski,

We hope this message finds you well. We recommend clearing the cache on your mobile device and then attempting the process again. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#414582 Copied

Andrew Mitchell

Support staff

September 17, 2024 at 12:53

Dear Bartosz Marczewski,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#414737 Copied
Tagged: fix woocommerce variants not working, fixing woocommerce wordpress variants, resolve woocommerce linked variants error, troubleshoot wordpress woocommerce variants, woocommerce linked variants issues, wordpress templates variants problem, wordpress woocommerce variants solution
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