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Linked Variations not showing on Out Of Stock products

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Andrew Mitchell

  • Avatar: chrisbond
    chrisbond
    Participant
    April 9, 2025 at 09:16

    Hi guys,
    I understood and did all the steps so that Linked Variations works well. And it does, except for a problem.
    Linked Variations icons disappear when viewing an item that is Out of Stock. This should not happen as the main reason for using this booster is to give customers options to choose more products.
    Is that an error on my side?
    Thanks

    #440251 Copied Theme version: 9.4.8
    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 9, 2025 at 15:05

    Hello,

    Thank you for reaching out to us.

    We appreciate your detailed explanation and are glad to hear that you’ve successfully followed the steps to enable Linked Variations.

    We kindly recommend updating the theme and the core plugin
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Please don’t forget to clear your cache after completing the updates.

    If the issue persists, we would be grateful if you could provide us with the link to the specific product in question, along with temporary WP-Admin and FTP access. This will allow us to investigate the matter further and assist you more efficiently.
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Warm Regards,
    The 8Theme Team

    #440284 Copied
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