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Linked Variations not showing on product pages.

This topic has 13 replies, 2 voices, and was last updated 2 days, 5 hours ago ago by Terpsauce

Terpsauce

Participant

March 31, 2025 at 10:20

Hello, I have followed the steps in this guide. However, my linked product variations are not showing.

https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

I have set all the atttibutes and assigned to products, however, when I am creating the variation it will not allow me to save the attribute to it.

In this screenshot you can see the two Botton input fields are empty, however when I chose options and select update, the options are removed upon page refresh.

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12 Answers

Andrew Mitchell

Support staff

March 31, 2025 at 10:51

Hello, Terpsauce,

We have released the latest patch #9497685, which is intended to resolve the issue you reported. Please install this patch at your earliest convenience. If the patch does not appear in the list, kindly use the “Refresh patches” button.

Should the issue persist after installation, we kindly ask you to provide us with access to your FTP panel and the administrative section of your website so we can investigate further.

Best regards,
The 8Theme Team

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Terpsauce

Participant

March 31, 2025 at 15:58

Hello,

I have applied the patch and nothing changed.

When trying to add the attributes it still disappears after submission.

Your team already have the login details and FTP.

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Andrew Mitchell

Support staff

April 1, 2025 at 09:15

Hello, Terpsauce,

Unfortunately, the FTP credentials you previously provided are no longer working. Please find the details in the attached files.

Best regards,
The 8Theme Team

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Terpsauce

Participant

April 1, 2025 at 09:30

Ive updated the password

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Andrew Mitchell

Support staff

April 1, 2025 at 09:49

Thank you for providing access.

Could you please specify the directory in which the WordPress installation with the reported issue is located? Additionally, we kindly ask you to provide access credentials to the WordPress admin panel for that specific site.

Please note that the websites for which you have already shared admin access are currently using a different theme.

Best regards,
8Theme Team

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Terpsauce

Participant

April 3, 2025 at 11:04

http://www.theundergroundmarketplace.com

if I have to give you new credentials now, that would mean changing the password, which means your colleagues won’t be able to access it once I do so, this keeps happening. Ill provide the info again, share with your colleges so I dont have to change the password 5 times a week.

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Terpsauce

Participant

April 3, 2025 at 11:06

…

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Andrew Mitchell

Support staff

April 3, 2025 at 15:49

Hello, Terpsauce,

Thank you for your message. Unfortunately, the password you provided is still invalid.

Best regards,
The 8Theme Team

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Terpsauce

Participant

April 3, 2025 at 20:15

..

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Andrew Mitchell

Support staff

April 4, 2025 at 16:11

Hello, Terpsauce,

Thank you for providing access. We have made some adjustments, and everything should now be functioning properly.

Best regards,
The 8Theme Team

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Terpsauce

Participant

April 4, 2025 at 21:24

Hello,

Nothing has changed.

No linked variations appearing.

When tying to add attributes within the xstore linked variation they vanish after submission. The input fields are then shown as empty

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Terpsauce

Participant

April 6, 2025 at 22:10

Please let me know if there’s something im missing.

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