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Linked Variations options “attributes” is cleared when saved

This topic has 13 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Tom

Participant

September 24, 2024 at 10:12

I am trying to display Linked variation on Single Product Page.

I’ve added the attribute “Chain Length” with 2 variations (18 inches and 22 inches) to each of the 2 products:

14KT YELLOW GOLD ANCHOR 4.2MM 18 INCHES
14KT YELLOW GOLD ANCHOR 4.2MM 22 INCHES

Then when I go to “Xstore Linked Variations” to add a new group, I select the same 2 products to add to the “Products” field.

For “Attributes” — I select “chain-length”
For “Attribute for the product image” — I’m not exactly sure what to select here, so the only option was “chain-length”

Then I clicked Update. The group is seemingly saved, but it doesn’t. Suddenly the “Attributes” and “Attribute for the product image” fields are empty. I select “chain-length” again, but it’s cleared again immediately after clicking Update.

I also check the product pages in the shop, but I don’t see any changes or any linked variations.

Yes, I have read the support article “Linked Variations Products – Link Separate Products Together by Size, Color, and More.” I did not install any other 3rd party “Linked Variations” plugin, in case you’re wondering about plugin conflicts.

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12 Answers

Andrew Mitchell

Support staff

September 24, 2024 at 15:43

Hello, Tom,

Thank you for reaching out to us. We are pleased to inform you that we have released several patches that should address the issue you have encountered. Please accept these updates at your earliest convenience. Detailed information regarding the patches can be found in the attached files.

Best Regards,
8Theme’s Team

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Tom

Participant

September 24, 2024 at 18:49

I have applied all the updates through the Patcher, but no change. I also tried deleting the Linked Variation group. Created a new one from scratch.

After clicking Update, the “Attributes” and “Attribute for the product image” fields are empty again.

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Andrew Mitchell

Support staff

September 25, 2024 at 13:26

Hello, Tom,

Thank you for reaching out and providing a detailed description of the issue you are experiencing. We apologize for any inconvenience this may have caused.

To assist you further, could you please provide us with FTP access? This will enable us to investigate the problem more thoroughly and implement a suitable solution.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

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Tom

Participant

September 25, 2024 at 17:45

Shared in private.

Please contact administrator
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Andrew Mitchell

Support staff

September 26, 2024 at 16:27

Hello, Tom,

Thank you for providing the necessary access. We are currently addressing your issue and will notify you as soon as we have results.

Best Regards,
8Theme’s Team

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Tom

Participant

September 27, 2024 at 07:53

Thank you for continuing to work on this issue.

Just a side note — today, when I logged in, I noticed that the Patcher had 6 more patches that needed to be applied. Again! These were the SAME patches I already applied a couple of days ago.

So you may want to double check if the patches were REALLY applied … maybe somehow the Xstore Patcher says patches were applied, but nothing happened on the server.

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Andrew Mitchell

Support staff

September 27, 2024 at 16:23

Hello, Tom,

We are pleased to inform you that we have successfully resolved the issue with the linked variations and the patcher. The modifications have been implemented in the following files:

– xstore/framework/custom-metaboxes.php
– xstore/framework/features/woocommerce/linked-variations.php

Please note that these fixes will be included in the upcoming update.

Best regards,
The 8Theme Team

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Tom

Participant

September 27, 2024 at 19:40

Sadly, your modifications did not solve the issue. Yes, I can now successfully save the XStore Linked Variations group, BUT it causes the products to generate an error.

If you view the 2 products below in the shop, they should be linked. But now the page is dead after adding the XStore Linked Variations group: “There has been a critical error on this website”

14KT YELLOW GOLD ANCHOR 4.2MM 18 INCHES
14KT YELLOW GOLD ANCHOR 4.2MM 22 INCHES

Please reference the “14KT YELLOW GOLD ANCHOR 4.2MM” Linked Variations group that I created for those 2 products to ensure I have them set correctly. Did I set “Attribute for the product image” correctly? Or should it be set to something else?

See attached screenshot.

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Andrew Mitchell

Support staff

September 28, 2024 at 08:24

Hello, Tom,

We hope this message finds you well. We are pleased to inform you that the error has been successfully corrected. We kindly ask you to verify the resolution at your earliest convenience.

Best Regards,
8Theme’s Team

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Tom

Participant

September 28, 2024 at 10:44

It ALMOST works now.

1) Linked Variation product icons disappear when viewing an item that is Out of Stock. See attached.

2) Can you add a label to the linked variation icon? I see icons, but unless the user hovers over each and everyone slowly, they cannot know what each icon represents. For example, if I have 5 variations, I need to hover my mouse over each icon to know it is 12 inch, then 18 inch, then 22 inch. Is it possible to label it so I can see quickly all the link variation lengths? See attached.

3) Can you please explain what additional fixes did you do today that resolved the new “There has been a critical error on this website” error?

Did you add some additional code fix that is in some other file that’s NOT in:

– xstore/framework/custom-metaboxes.php
– xstore/framework/features/woocommerce/linked-variations.php

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Tom

Participant

September 28, 2024 at 10:44

attachment for 2) above.

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Andrew Mitchell

Support staff

October 1, 2024 at 14:45

Hello, Tom,

I hope this message finds you well. I am writing to inform you of recent updates and modifications we have implemented:

1) We have corrected an error, and changes have been made to the following files:
– xstore/framework/features/woocommerce/linked-variations.php
– et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/add-to-cart.php

Additionally, these changes will be included in the upcoming updates.

2) It is possible to achieve this through a minor modification, however, please note that the appearance of such variations will be specific. We encourage you to review the attached files for more details.

3) The issue was caused by an attribute name consisting of two words separated by a space. This problem has now been resolved, and similar names will no longer cause errors.

Thank you for your attention to these updates. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

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Tagged: attributes cleared issue, variations options solution, woocommerce linked variations, woocommerce save variations, wordpress themes fixes
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