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Live Chat - by captainsesman - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

captainsesman

Participant

May 10, 2016 at 15:56

I am having issues with the Live Chat. I have being trying to configure it but to no avail.
I was asked to purchase the liscence from envato which i felt i had paid as a pack already. Please kindly assist

#124975 Copied Theme version: Royal egine

5 Answers

Eva Kemp

Support staff

May 10, 2016 at 19:58

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#125019 Copied

captainsesman

Participant

May 12, 2016 at 06:34

Kindly find login credentials in the private area

Please, contact administrator
for this information.

#125356 Copied

Eva Kemp

Support staff

May 12, 2016 at 10:11

Hello,

You didn’t set up chat settings http://storage7.static.itmages.com/i/16/0512/h_1463044197_7288653_3034685198.jpeg .
Please refer these instructions http://screets.org/apps/chatx/forums/d/102-chat-session-not-connecting .

Regards,
Eva Kemp.

#125425 Copied

captainsesman

Participant

May 12, 2016 at 23:25

I have followed the trail you sent, carefully but its still not working please kindly assist

#125579 Copied

Jack Richardson

Support staff

May 13, 2016 at 09:52

Hello,

You added odd slash in “App URL” field in the chat settings. I’ve removed it.
Now chat is working.
Clear browser cache and check now.

Best regards,
Jack Richardson.

#125646 Copied
Tagged: chatting, customer service, live chat, support, themes, woocommerce, wordpress
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