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Live chat icon is overlapping with request a quote sales booster and up arrow desk/mobile view

This topic has 11 replies, 3 voices, and was last updated 5 months ago ago by Luca Rossi

khurram virk

Participant

July 11, 2024 at 12:39

dear sir

good day to you!

1) we didnt find the option to make requested for quote icon to LEFT neither in theme and chat.
2) moreover, live chat icon is overlapping with bar in mobile and desk view.

for your ease, please check the attachments.

waiting for your help and guidance.

thank you team

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404233 Copied Theme version: 9.3

10 Answers

khurram virk

Participant

July 11, 2024 at 13:02

dear sir

while enabling disabling the request a quote sales booster—while checking we got the following error

[11-Jul-2024 11:05:08 UTC] PHP Warning: file_get_contents(): SSL: Connection reset by peer in /home/gycxmgtlws4x/public_html/wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php on line 300
[11-Jul-2024 11:05:08 UTC] PHP Warning: file_get_contents(): Failed to enable crypto in /home/gycxmgtlws4x/public_html/wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php on line 300
[11-Jul-2024 11:05:08 UTC] PHP Warning: file_get_contents(https://safeandsecureksa.com/wp-content/uploads/2023/10/catalog.svg): Failed to open stream: operation failed in /home/gycxmgtlws4x/public_html/wp-content/plugins/et-core-plugin/packages/sales-booster/sales-booster.php on line 300

please guide also for this.

thank you

#404239 Copied
Rose Tyler

Support staff

July 11, 2024 at 13:40
Hello khurram virk,

Thank you for contacting us and for using XStore.

1/
```
.et-request-quote.mtips {
    left: 30px !important;
    bottom: 50px !important;
}
```
2/ You are using an additional plugin for the chat, and their support should be able to help you.

3/ Please provide the URL of the page where the mentioned warnings are visible and FTP access.

Warm Regards,
The 8Theme Team
#404249 Copied
khurram virk

Participant

July 12, 2024 at 12:32

dear sir

thank you so much, we have put in additonal css the code —need some refining please chekc the screenshot

1a. request for quote —hover tip is coming on left side —should come on right side — filled with color code #115a2f —question mark white color

1b. uparrow icon also make it on left side alongwith request for quote icon as earlier it was coming –responsive mobile and desktop.

1c. request for quote –when opening in mobile unable to find close –please help on this.

2. ok sir let us approach them.
3. publichtml > errorlog

thank you so muc sir.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404385 Copied

Rose Tyler

Support staff

July 14, 2024 at 09:50

Hello khurram virk,

We hope this message finds you well. We apologize for the delay in our response.

We are currently unable to access your website. Could you please verify if there are any restrictions such as IP blocking or other settings that may be preventing us from viewing your site?

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

#404616 Copied

khurram virk

Participant

July 14, 2024 at 10:12

thanks for reply, was waiting for it.

let me check.

can you share your ip an country please?

#404618 Copied

Rose Tyler

Support staff

July 14, 2024 at 11:07

Hello khurram virk,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#404628 Copied

khurram virk

Participant

July 14, 2024 at 11:29

dear sir

the country is already allowed—whereas your ip is added now successfully.

please check now.

thank you

#404630 Copied
Luca Rossi

Support staff

July 15, 2024 at 05:10
Hi @khurram virk,

1. Please also add this custom CSS codes:
```
body .mtips.mtips-left span.mt-mes {
    left: 130%;
    right: auto;
}

@media (max-width: 600px){
    .back-top.backIn~.et-request-quote.mtips {
        bottom: 90px !important;
    }
    body .et-popup {
        max-width: 75% !important;
    }
}
```
3. Those warning messages are related to the server side issue, can you please contact to your hosting provider about this? For more information, please take a look at this article: https://stackoverflow.com/questions/15076819/file-get-contents-ignoring-verify-peer-false

Best Regards,
8Theme’s Team
#404704 Copied
khurram virk

Participant

July 15, 2024 at 16:48

dear sir

good day to you!

thank you for support

1. please provide the code to move uparrow to left too both mobile and deskview.
please find the attached screenshots

2. we approached to hosting they are checking the problem.

thank you.

Files is visible for topic creator and
support staff only.

#404893 Copied
Luca Rossi

Support staff

July 16, 2024 at 08:26
Hi @khurram virk,

Please also add this custom CSS:
```
div#back-top {bottom: 50px !important;}
@media (max-width: 600px){
    div#back-top {bottom: 90px !important;}
}
```
Hope it helps!
#404991 Copied
Tagged: fix live chat icon overlap, mobile view overlap in woocommerce, request quote booster overlap, sales booster overlap solution, woocommerce themes overlapping issues, wordpress themes up arrow issue
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