Hello I complained about the Live chat offline mode not being stable. I observed that if you open the offline chat form after 6-7 seconds it automatically reloads the page. I was asked to remove the url redirect which i did, and was later adviced to contact the plugin creators for assistance. This morning i got the mail and it reads
“Hello,
Thank you for contacting Screets.
We only provide premium support for our customers who have valid license from CodeCanyon. I suggest you to contact with theme author or asking help WordPress community to fix the issue.
I apologize we could not be of more direct assistance to you. Please let us know if you have other questions we can assist with.
Regards, Screets.
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You can view and reply to the message at http://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments?page=52&filter=all#comment_13367268
Do not reply to this email.
Regards,
Envato Market Team
Psst! Remember – this is not a marketing email. Since you have an Envato Account, we want to keep you informed a
Please is they anyway around this issue, as the essence of the Live Chat will be defeated if this cant be resolved
