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Live chat Plugin not working - by Sismo Media

This topic has 28 replies, 4 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

Sismo Media

Participant

March 29, 2016 at 03:08

Hello,

I have been having trouble setting the plugin, I turned on the option for the home page in the page’s panel and set the plugin’s options in its console… but I can`t figure out the way to make it work. The chat box doesn’t even show up on the homepage nor any other page I set.

I looked for a module of the chat in the visual composer, but didn’t manage to find one… I don’t know what to do…

I`ll appreciate your help very much

Please, contact administrator
for this information.

#119169 Copied Theme version: florence on page

27 Answers

Jack Richardson

Support staff

March 29, 2016 at 08:17

Hello,

Please update plugin to the latest version as well as other required plugins https://www.8theme.com/download-plugins/ .

Then check Screets Chat plugin.

Best regards,
Jack Richardson.

#119194 Copied

Sismo Media

Participant

March 30, 2016 at 00:17

Hi Jack,

thank you for your reply. I updated the theme and the plugins and now the page is a mess.. nothing works as it used to.. (the chat still works not).

We have deactivated some plugins to see if that was the problem (we know some times the plugins are the cause for issues) but nothing got back to normal…

I’ll appreciate i you could have a look to the site to see if you can manage to find what’s wrong.

Please, contact administrator
for this information.

#119296 Copied Theme version: florence

Jack Richardson

Support staff

March 30, 2016 at 08:42

Hello,

I’ve activated Screets Chat plugin and don’t see any issues on the site.
Also you need set up the plugin http://storage8.static.itmages.com/i/16/0330/h_1459323722_3025831_877c1e8fc3.png , create Firebase account https://www.firebase.com/signup/ and write App url and secrets code.

Best regards,
Jack Richardson.

#119323 Copied

Sismo Media

Participant

March 30, 2016 at 18:16

Are you serious on “didn’t find any issues on the site” Did you try to navigate it?.. the main menu doesn’t scroll “smoothly” anymore to the anchor points… the back to top button shows no more, the filter in the bag sections doesnt work, the images don’t show the arrows to display additional photos, the links to the items page are broken with 404 page… The image at the back of the contact fomr should be full with….

Sorry, you didn’t know the site before, but navigating throuh it would’ve show the issues…

Pending on your reply, and thank you once more… I have tried everything to correct the issues listed before with no success, could you pleas help me out in having the site back up and running normally again?

#119443 Copied Theme version: florence

Eva Kemp

Support staff

March 30, 2016 at 18:49

Hello,

I’ve resaved permalinks settings and links are working now.
Clear browser cache and check.
To make Screets Chat work you need create account on https://www.firebase.com/login/ . Follow these instructions http://screets.org/apps/chatx/forums/d/102-chat-session-not-connecting .

Concerning “Back to top” button, may we reupload the theme files?
Please provide us with FTP credentials.

Regards,
Eva Kemp.

#119449 Copied

Sismo Media

Participant

March 30, 2016 at 19:56

Thank you so much for your support.

I really don´t know what went wrong with the theme update… You may upload what you consider necessary

Please, contact administrator
for this information.

#119459 Copied

Eva Kemp

Support staff

March 30, 2016 at 20:14

Hello,

I’ve reuploaded footer.php file in the theme folder.
Please check “Back to top” button now.

Regards,
Eva Kemp.

#119460 Copied

Sismo Media

Participant

March 30, 2016 at 21:00

Thanks Eva! you guys rock! everything’s got back to normal. May I Ask what went wrong? So if it happens again we can know what to check up and fix it without having to bother you again on the matter…

Thanks a bunch again!

#119462 Copied

Sismo Media

Participant

March 30, 2016 at 21:48

Sory to bother you again, but I noticed that the homepage cannot be edited anymore… wordpress modules are not operational in the backend and the visual composer modules and addons are not displayed. I tried to enter de frontend editing mode, but it never completes loading….

I tried to edit other pages and there’s no problem…. What can be happening?

#119467 Copied

Eva Kemp

Support staff

March 31, 2016 at 08:04

Hello,

The problem is related to Revolution Slider plugin.
Update it to the latest version https://www.8theme.com/download-plugins/ and check the page after that.

Regards,
Eva Kemp.

#119494 Copied

Sismo Media

Participant

March 31, 2016 at 18:45

Updated: Still not working. And Im noticing that the page doesn’t load correctly, it loads just the slider (both before and after the plugin update) you have to reload the page several times for it lo load normally…

#119621 Copied

Sismo Media

Participant

April 1, 2016 at 01:18

I’ve deactivated the chat plugin and the loading issue is gone, but still the home page is not responding for editing….

#119635 Copied

Sismo Media

Participant

April 1, 2016 at 01:19

Nevermind, the loading problem is still there..

#119636 Copied

Eva Kemp

Support staff

April 1, 2016 at 10:36

Hello,

As I see in your error_log file there is an error:
PHP Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 284148 bytes)

You need contact your hosting provider support and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#119679 Copied

Sismo Media

Participant

April 1, 2016 at 21:51

Which would be the best recommended memory limit. IT is asking me which would be the memory requirement for the theme….

#119772 Copied

Stan Russell

Participant

April 2, 2016 at 07:54

Hello Sismo Media,

there is really no “best recommended” PHP memory setting. It is always more the better. E-commerce systems tend to take up more memory and this is not specific to just WooCommerce so just increase memory limit for 50% or 100% if possible.

Regards,
Stan Russell.

#119787 Copied

Sismo Media

Participant

April 11, 2016 at 04:21

Hi,

IT has changed my PHP limit… the editing capabilities are back in order, tu the theme still gets stuck from time to time: it just loads the slider, not all the page’s content. You have to reload 1 or several times for the page to fully load its contents….

Hope you can help me out with that, please…

#120675 Copied

Eva Kemp

Support staff

April 11, 2016 at 08:46

Hello,

Please see the test results page http://www.webpagetest.org/result/160411_7M_B0X/1/details/ .
The problem is caused by your images and some plugins.
You can speed up the site following the suggestions from these articles:
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#120698 Copied

Sismo Media

Participant

April 11, 2016 at 21:43

Ive tried some of those, but some of those plugins make the site crash… I don’t know what to do now…

I just want the site to load properly…

#120792 Copied

Sismo Media

Participant

April 11, 2016 at 22:48

And now the page doesn’t load in mobile phones….

#120795 Copied

Jack Richardson

Support staff

April 12, 2016 at 08:12

Hello,

Then remove the plugins that are causing the issues.
You may search for other plugins that will optimize your site.

Best regards,
Jack Richardson.

#120815 Copied

Sismo Media

Participant

April 12, 2016 at 22:59

Could you please take a look at the page’s backend and tell me exactly what I need to uninstall/set/install/change… you know your theme better than anyone… Iv’e tried many things by now with no success… please make concrete recomendations…

I’d appreciate it, because I now have more than a week with this issue…

#120922 Copied

Eva Kemp

Support staff

April 13, 2016 at 08:29

Hello,

As I see your site is loading fine on mobile:
http://storage4.static.itmages.com/i/16/0413/h_1460532575_3554119_2572512e67.png

Please show a screenshot of the issue.

Regards,
Eva Kemp.

#120954 Copied

Sismo Media

Participant

April 13, 2016 at 16:24

The issue is general, the theme appears to be unstable, in times it simply gets stuck in the slider, other times it sends error 500, other times mobile doesn’t load, and now Im experiencing really slow loading when trying to access a purse’s individual product page….

I’m really desperate by now with this issue, because people are reporting that the page is not working all the time… and I’m losing sales opportunities (I’m not making this up).

Please, please… help me get the page fixed, Iv’e tried many things: rearranging sections/ installing chache plugins, resizing photos, changing/deactivating sliders, augmenting php memory, changing server, etc…. I really, really don’t know what to do anymore….

I’d appreciate your help with this, I’have even considered using other theme…

#121047 Copied

Eva Kemp

Support staff

April 13, 2016 at 17:15

Hello,

In your error_log file via FTP I see the error:
PHP Fatal error: Allowed memory size of 115343360 bytes exhausted (tried to allocate 281923 bytes) in /home/prunesmex/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php on line 812

There is lack of memory on a server where you host your site.
Ask your hosting provider support to increase memory_limit value to 256M, also increase values for post_max_size and upload_max_filesize functions to 64M.

Regards,
Eva Kemp.

#121051 Copied

Sismo Media

Participant

April 15, 2016 at 17:15

Thank you Very much, IT has helped me out with these matters… apparently the issues are gone… I hope it’s for good.

I really appreciate your patience and support!

Best Regards…

#121491 Copied

Eva Kemp

Support staff

April 15, 2016 at 18:07

Hello,

You’re welcome.

Regards,
Eva Kemp.

#121496 Copied
Tagged: best selling, live chat, plugin, support, themes, troubleshooting, woocommerce
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