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Live Chat (Screets) not working - by GoT

This topic has 3 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Jack Richardson

  • Avatar: GoT
    GoT
    Participant
    August 20, 2016 at 21:45

    Hi there

    I contacted Screets with regards to their Live Chat plugin not working but they’ve advised me to get help from my theme’s author as they only provide support to customers who have valid license from CodeCanyon….

    The Live Chat is continuously showing “Please Wait” and doesn’t show any contacts.

    Your help would be much appreciated

    Thank you

    #137269 Copied
    2 Answers
    Avatar: GoT
    GoT
    Participant
    August 20, 2016 at 21:51

    Hi there

    I contacted Screets with regards to their Live Chat plugin not working but they’ve advised me to get help from my theme’s author as they only provide support to customers who have valid license from CodeCanyon….

    The Live Chat is continuously showing “Please Wait” and doesn’t show any contacts.

    Your help would be much appreciated

    Thank you

    (Note: I’ve duplicated this query to get the email notifications that I forgot to tick on the previous post)

    #137270 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:41

    Hello,

    Could you please give us access to your Firebase account?

    Best regards,
    Jack Richardson.

    #137321 Copied
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