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Live Paste feature is not allowed right now, because you didn’t copy any section before.

This topic has 32 replies, 5 voices, and was last updated 1 years, 2 months ago ago by Andrew Mitchell

Marco A Jimenez

Participant

October 11, 2023 at 07:35

using the xstore theme and everything was working fine, I have followed the instructions on similar subject but no luck , this is the error message I get when I try to paste. Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: https://xstore.8theme.com/widgets/ . I have clear cache , cookies same issue. It was working fine. I am able to use the xstore library with no issues. but I want to use a feature in the copy and paste live

#369869 Copied Theme version: v.9.1.14 WooCommerce version: 6.3.1

31 Answers

Tony Rodriguez

Support staff

October 11, 2023 at 07:54

Hello, @Marco A Jimenez,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that we have successfully tested the live copy-paste feature on our test site using the Microsoft Edge browser. The feature is functioning as expected without any issues.

For your convenience, we have recorded a video demonstrating the process. We kindly request you to watch the video in its entirety for your reference.

https://www.veed.io/view/a06087ea-e901-4b6d-93bb-7b7fbee7dc36?sharingWidget=true&panel=share

We recommend using the Microsoft Edge browser to access this feature and kindly request you to check again.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

#369871 Copied

Marco A Jimenez

Participant

October 11, 2023 at 17:33

Thank you for the video, I did notice that you got the same error message. Still getting the same error when I try to paste. I am using edge and like I stated it was working fine before the pop message stating that you need to go to the widget site to copy it. I am still out of luck 🙁

#369932 Copied

Tony Rodriguez

Support staff

October 12, 2023 at 05:58

Hello, @Marco A Jimenez,

We apologize for any inconvenience that may have been caused.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#369950 Copied

Marco A Jimenez

Participant

October 13, 2023 at 01:01

a

Please contact administrator
for this information.

#370029 Copied

Tony Rodriguez

Support staff

October 13, 2023 at 05:19

Hello, @Marco A Jimenez,

Thank you for your response.

1) We regret to inform you that we are unable to access your website due to the absence of the WP-admin URL.

In order to assist you in resolving your issue, we kindly request you to provide us with the valid and working WP-admin login details of your site.

Please provide the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team.

#370033 Copied

Marco A Jimenez

Participant

October 17, 2023 at 00:06

any updates?

Please contact administrator
for this information.

#370401 Copied

Rose Tyler

Support staff

October 17, 2023 at 07:36

Hello, @Marco A Jimenez,

We are waiting for your reply with the URL of your site and FTP access. Please provide them.

Best Regards,
8Theme’s Team.

#370418 Copied

Marco A Jimenez

Participant

October 17, 2023 at 17:55

Please see update on private content

Please contact administrator
for this information.

#370549 Copied

Rose Tyler

Support staff

October 17, 2023 at 19:51

Hello, @Marco A Jimenez,

We can’t log in https://prnt.sc/sCdh7276GfNA Please check and provide the correct credentials.

We can’t connect https://prnt.sc/l8SGdsxQusOT Please check and provide the correct credentials.

Best Regards,
8Theme’s Team.

#370569 Copied

Marco A Jimenez

Participant

October 17, 2023 at 19:59

Please see update information , thank you

Please contact administrator
for this information.

#370570 Copied

Rose Tyler

Support staff

October 18, 2023 at 09:27

Hello, @Marco A Jimenez,

Please try to log in the site, using the credentials you provided for us, before your next reply – https://prnt.sc/2LVFvNKRLGbE

FTP access works, please do not change them. We are waiting for the correct wp-admin access.

Best Regards,
8Theme’s Team.

#370616 Copied

Marco A Jimenez

Participant

October 18, 2023 at 17:05

please try again

Please contact administrator
for this information.

#370696 Copied

Rose Tyler

Support staff

October 18, 2023 at 17:43

Hello, @Marco A Jimenez,

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#370701 Copied

Marco A Jimenez

Participant

October 18, 2023 at 17:47

please see private content

Please contact administrator
for this information.

#370703 Copied

Rose Tyler

Support staff

October 18, 2023 at 19:07

Hello, @Marco A Jimenez,

https://prnt.sc/Ow5ZBSM7nwXW
Does it work for you?

Best Regards,
8Theme’s Team.

#370718 Copied

Marco A Jimenez

Participant

October 21, 2023 at 16:49

please see note

Please contact administrator
for this information.

#371027 Copied

Rose Tyler

Support staff

October 22, 2023 at 08:19

Dear Marco A Jimenez,

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#371052 Copied

Marco A Jimenez

Participant

October 22, 2023 at 18:46

Please see private content,

Please contact administrator
for this information.

#371104 Copied

Rose Tyler

Support staff

October 23, 2023 at 08:58

Dear Marco A Jimenez,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

#371155 Copied

Rose Tyler

Support staff

October 26, 2023 at 07:40

Hello, @Marco A Jimenez,

We can’t connect to FTP.
Have you changed credentials? Why? Please provide the correct FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#371575 Copied

Marco A Jimenez

Participant

October 26, 2023 at 17:31

please see response

Please contact administrator
for this information.

#371661 Copied

Rose Tyler

Support staff

October 27, 2023 at 09:33

Hello, @Marco A Jimenez,

We appreciate your prompt response.

Our dev team can’t find a reason for the problem Live Paste yet, unfortunately. We will inform you once it will be fixed.
Strange, that this feature works fine on our own test sites.
As a workaround, please let us know what sections you want to get, and we will send you template files for import.

Kind Regards,
8theme team

#371737 Copied

Marco A Jimenez

Participant

October 31, 2023 at 20:08

see private thanks

Please contact administrator
for this information.

#372183 Copied

Rose Tyler

Support staff

November 1, 2023 at 09:41

Hello, @Marco A Jimenez,

Please download template files by this link – https://we.tl/t-xNHLHQVfaC

Kind Regards,
8theme team

#372211 Copied

Marco A Jimenez

Participant

November 2, 2023 at 19:51

thank you

Please contact administrator
for this information.

#372387 Copied

Rose Tyler

Support staff

November 3, 2023 at 08:16

Hello, @Marco A Jimenez,

Please edit any page using Elementor > scroll to bottom and click here https://prnt.sc/bkr8cqNNNIvM > click on Import template icon https://prnt.sc/ZwnbpDmZtB8m > select file https://prnt.sc/6DxUIGMBw5Pq > Insert template on page https://prnt.sc/bR70YJ78eU9A

https://elementor.com/help/template-library/

We hope this information is helpful.

Kind Regards,
8theme team

#372412 Copied

Imad Uddin

Participant

November 28, 2023 at 17:30

Dear Team, Even though I’m facing the same issue I have also tried Microsoft Edge. I get the same error “Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: https://xstore.8theme.com/widgets/”

Please contact administrator
for this information.

#375075 Copied

Rose Tyler

Support staff

November 29, 2023 at 08:04

Hello, Imad Uddin,

We apologize for any inconvenience you may have experienced.

Thank you for reaching out to us. We recommend that you utilize the Chrome browser, ensuring that it is the most recent version.

Should the issue persist, we kindly ask you to specify the particular sections or pages you are attempting to import. Upon receiving this information, we will promptly assist you by providing the necessary files.

We appreciate your cooperation and eagerly await your response.

Kind Regards,
8theme team

#375105 Copied

Imad Uddin

Participant

November 29, 2023 at 08:44

I have tried on Google Chrome, Brave, Microsoft Edge still not working

#375113 Copied
Tagged: copy section feature, enable live paste, live paste unavailable, woocommerce copy function, woocommerce templates, wordpress live paste, wordpress woocommerce issue
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