Return to previous page

Live paste is not working disabled on all systems

This topic has 10 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

khurram virk

Participant

September 16, 2023 at 17:05

Dear Sir

good day to you!

live paste is not working, please help us on this.

thank you

Please, contact administrator
for this information.

#367649 Copied Theme version: 9.1.13

9 Answers

Rose Tyler

Support staff

September 17, 2023 at 08:14

Hello, Khurram Vir,

Thank you for contacting us and for using XStore.

Please update the theme first – https://prnt.sc/PadYgpDim09D https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Clear cache after the update, and check how the live paste works in the Chrome browser after that.

Kind Regards,
8theme team

#367663 Copied

khurram virk

Participant

September 17, 2023 at 12:25

dear Sir

we have updated the theme, flush the cache, and browser history.

still not working, whereas employee working remotely working fine from the beginning.

#367679 Copied

Rose Tyler

Support staff

September 17, 2023 at 12:33

Hello, Khurram Vir,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If this is not a plugin problem, please provide us with FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#367680 Copied

khurram virk

Participant

September 23, 2023 at 17:59

dear sir

good day to you!

as requested for ftp credentials please find that.

thank you for as usual support.

Please contact administrator
for this information.

#368353 Copied

Rose Tyler

Support staff

September 24, 2023 at 06:34

Hello, Khurram Vir,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#368377 Copied

Rose Tyler

Support staff

September 24, 2023 at 16:08

Hello, Khurram Vir,

Please clear cache and check now.
We’ve disabled “Disable Elementor Dialog JS” in Theme Options > Speed Optimization.

Kind Regards,
8theme team

#368413 Copied

khurram virk

Participant

September 25, 2023 at 19:24

Dear Sir

good day to you!

thank you for helping, still for one person live paste option is showing.
rest we deleted full browser history both chrome and firefox.

so, what to do now sir.

thank you

#368512 Copied

Tony Rodriguez

Support staff

September 26, 2023 at 06:56

Hello, @khurram virk,

We are pleased to inform you that we have successfully tested the live copy-paste feature on our test site using the Microsoft Edge browser. The feature is functioning as expected without any issues.

For your convenience, we have recorded a video demonstrating the process. We kindly request you to watch the video in its entirety for your reference.

https://www.veed.io/view/a06087ea-e901-4b6d-93bb-7b7fbee7dc36?sharingWidget=true&panel=share

We recommend using the Microsoft Edge browser to access this feature and kindly request you to check again.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

#368547 Copied

Rose Tyler

Support staff

September 26, 2023 at 08:11

Hello, Khurram Vir,

Please check the video in the Private Content area, it is from your site, Chrome browser.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#368557 Copied
Viewing 10 results - 1 through 10 (of 10 total)