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Live site looks differant to when editing with elementor

This topic has 10 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

ryan@rrwebdesign.co.uk

Participant

January 8, 2024 at 09:21

check loom video

Please, contact administrator
for this information.

#379012 Copied Theme version: 9.2.5

9 Answers

Tony Rodriguez

Support staff

January 8, 2024 at 11:56

Hello, @ryan@rrwebdesign.co.uk,

Thank you for contacting us and for using XStore.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end. as shown in the screenshot: https://imgur.com/YbOYlw2 and https://imgur.com/aLK5bE7

We recommend that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process, and then check again.

We hope this helps.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

#379044 Copied

ryan@rrwebdesign.co.uk

Participant

January 17, 2024 at 17:30

please see video, I dont think cache issue

Please contact administrator
for this information.

#380280 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 05:57

Hello, @ryan@rrwebdesign.co.uk,

Thank you for reaching out to us regarding the video issue you’re experiencing. We appreciate your efforts in providing additional context.

To assist you effectively, we recommend performing a couple of preliminary troubleshooting steps:

Cache Plugin Deactivation:
If you are using a cache plugin, temporarily deactivate it to see if it resolves the issue. Cache plugins can sometimes cause delays in reflecting updated content on websites.

CDN (Content Delivery Network) Deactivation:
If you are utilizing a Content Delivery Network (CDN) with server caching, disable it temporarily to identify if it contributes to the problem.

Please follow these steps and let us know if the issue persists. If it does, we kindly ask you to provide the following information in the private content area:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We recommend taking a complete backup of your site before proceeding with the debugging process to ensure the safety of your data.

Thank you for your cooperation, and we look forward to resolving this matter promptly.

Yours sincerely,
The 8Themes Team

#380315 Copied

ryan@rrwebdesign.co.uk

Participant

January 18, 2024 at 10:22

already tried this but tried again and still the same issue is happening,

site using siteground cache and no CDN

I have turned off the siteground cache

Please contact administrator
for this information.

#380354 Copied

Rose Tyler

Support staff

January 18, 2024 at 12:27

Hello,

We appreciate your prompt response.

We are currently experiencing difficulty with the login proces https://prnt.sc/FuQ0G_AC56bn It appears that the WordPress admin credentials provided are not functioning as expected.

To facilitate our continued collaboration and to ensure timely progress, we kindly request that you provide us with the correct wp-admin access details at your earliest convenience.

Thank you for your attention to this matter. We look forward to your prompt assistance.

Yours sincerely,
The 8Themes Team

#380396 Copied

ryan@rrwebdesign.co.uk

Participant

January 18, 2024 at 13:13

please try these

Please contact administrator
for this information.

#380422 Copied

Rose Tyler

Support staff

January 18, 2024 at 13:28

Hello,

We appreciate your prompt response.

Please watch the video we provided via the Private Content area.

Yours sincerely,
The 8Themes Team

Please contact administrator
for this information.

#380426 Copied

ryan@rrwebdesign.co.uk

Participant

January 18, 2024 at 13:37

can you let me know what you did?

#380428 Copied

Rose Tyler

Support staff

January 18, 2024 at 13:54

Hello,

We’ve edited the Home page and re-selected colors for a few settings, for example – https://prnt.sc/_oJbunoDfawr

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

#380430 Copied
Tagged: elementor editing, elementor live preview, live site changes, website design differences, woocommerce editing issues, woocommerce themes, wordpress customization
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