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Ll my themes come with this message when I want to create my themes An error occurred while updating

This topic has 11 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Renè Bavnild

Renè Bavnild

Participant

March 25, 2023 at 13:52

All my themes come with this message when I want to create my themes
An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Domæne Brugt til Kode Indkøbt

Please, contact administrator
for this information.

#351219 Copied Theme version: 9.0.3

10 Answers

Rose Tyler

Support staff

March 25, 2023 at 16:14

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Did you try to do the next steps to solve PCLZIP_ERR_BAD_FORMAT (-10) problem?
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

Kind Regards,
8theme team

#351225 Copied

Renè Bavnild

Participant

March 25, 2023 at 18:46

yes we have deleted the old code and inserted the new one the problem was not solved by this
have sent all our codes to you, we bought 8 and wanted it to work
Regards, Rene

Please contact administrator
for this information.

#351231 Copied

Rose Tyler

Support staff

March 26, 2023 at 07:36

Hello, AnimalShop,

This situation can’t be solved from our side.
The re-activation should be done on your sites.
Please provide URL and temporary wp-admin access to one of your sites, where the update can’t be done, so we can check the problem more deeply.

Kind Regards,
8theme team

#351257 Copied

Renè Bavnild

Participant

March 26, 2023 at 10:26

Login is the same on all of them

Please contact administrator
for this information.

#351278 Copied

Rose Tyler

Support staff

March 26, 2023 at 10:49

Hello, AnimalShop,

We’ve updated the theme on https://r*****vnild.dk/ via the Dashboard.

Please follow the next steps on your sites:
1/ Click here https://prnt.sc/kchzD6R40bpn
2/ Enter the purchase code on the same page and click Register.
3/ Click here – https://prnt.sc/DdeXnuq7XCN0
4/ On the same page select the theme and click on Update.
5/ Update the XStore Core plugin.

Please let us know the result.

Kind Regards,
8theme team

#351280 Copied

Renè Bavnild

Participant

March 26, 2023 at 18:59

Has 8 codes, which code belongs to various pages that I wrote earlier

Please contact administrator
for this information.

#351331 Copied

Rose Tyler

Support staff

March 27, 2023 at 06:53

Hello, AnimalShop,

We have updated the theme on two sites to which you have provided access. Please check the video in the private content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351361 Copied

Renè Bavnild

Participant

March 27, 2023 at 11:27

Great Thanks Rose
can you set this to zero as it says to be used but I don’t have this page anymore so I can use it on a new site

Please contact administrator
for this information.

#351400 Copied

Rose Tyler

Support staff

March 27, 2023 at 12:25

Hello, AnimalShop,

Done.

Kind Regards,
8theme team

#351410 Copied

Renè Bavnild

Participant

March 27, 2023 at 12:31

Thanks Rosa 🙂

Please contact administrator
for this information.

#351412 Copied
Tagged: error, templates, themes, updating, woocommerce, wordpress
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Ll my themes come with this message when I want to create my themes An error occurred while updating

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