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Loading Pages - by Rodrigo - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

Rodrigo

Participant

May 20, 2020 at 09:33

Hello…
I have the feeling that our website has a problem loading the pages. Maybe it could be about something about the cache. I don’t know if you can check it, if it is not annoyance or abuse on my part. Thank you
http://www.pimientonegro.com

#238047 Copied Theme version: 6.2

9 Answers

Olga Barlow

Support staff

May 20, 2020 at 17:26

Hello,

There are errors in the console http://prntscr.com/ski7dn
Make sure that all the plugin that you use are up to date. Update them if necessary.
Do you use any cache or modification plugins? Try to disable third-party plugins that do not come bundled with our theme and check if it fixes the problem. If not then provide us with WP Dashboard and FTP access to your site to take a closer look.

Regards

#238108 Copied

Rodrigo

Participant

May 26, 2020 at 08:32

Hello again Olga,
I have updated our site, and error console persists:
Uncaught TypeError: jQuery(…).select2 is not a function
at :2:18
at CookieControl.Cookie.dequeueNonAsyncScripts (uc.js:1)
at HTMLScriptElement.a.onload (uc.js:1)
What can I do?

Many many thanks!!

#238785 Copied

Olga Barlow

Support staff

May 26, 2020 at 11:24

Hello,

Go to https://www.8theme.com/downloads and compare versions of the bundled plugins that you use with the versions we have there. Update all the bundled plugins. After that provide us with WP Dashboard and FTP access to your site.

Regards

#238793 Copied

Rodrigo

Participant

May 26, 2020 at 15:35

Hello,
The update process is done…WP Dashboard and FTP access in private content

Many thanks

Please contact administrator
for this information.

#238823 Copied

Olga Barlow

Support staff

May 26, 2020 at 22:06

Hello,

I have deactivated all the third-party plugins that do not come bundled with our theme and site works http://prntscr.com/socqmg Probably one of the third-party plugins caused that error.
So, go to your Plugins and disable third-party plugins one by one looking at which one causes the issue. Once you find contact plugin author to fix the problem.

Regards

#238887 Copied

Rodrigo

Participant

May 27, 2020 at 07:16

Ok…I’ll try it!!

Tanks!!

#238916 Copied

Rose Tyler

Support staff

May 27, 2020 at 07:35

You’re welcome!

Regards

#238918 Copied

Rodrigo

Participant

September 15, 2020 at 12:27

Hello Rose…I’m not sure if there’s a problem. Nobody answer in a new topic 🙁
I have bought a new license of theme…but I can’t find where update purchase code 🙁
Thanks!!

#251430 Copied

Olga Barlow

Support staff

September 15, 2020 at 14:02

Hello,

Take my apologies for the delay in answering.
I posted a reply here https://www.8theme.com/topic/new-license-2/#post-251443

Regards

#251444 Copied
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