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Loading Problems with New Release 6.1.4 - by George

This topic has 6 replies, 4 voices, and was last updated 5 years ago ago by Rose Tyler

George

Participant

October 21, 2019 at 02:56

I have several problems with mobile with most recent upgrade (same problems also occur on desktop but seem to be intermittent)

.) The All Products menu on mobile works from home page and when on any non-product page. BUT, the All Product Menu does not work after you use the menu selection to get to any of the category or single product pages. Once you are on those pages you can’t use the All Products menu again unless go back to the home page.

2.) On mobile if you go to a single product page and use the drop down selectors for size and color etc it no longer shows any price after you make a selection? Also the tabs no longer work on the single product page. You can however add to cart and when on the cart page you can then use the product link to take you back to the single product page. There the price now shows and the tabs work. However if you go to another single product page the same problem reoccurs.

3.) All these same problems happen intermittently when on a desktop. When on the single product page using desktop many times the brand widget which is on all single product pages never loads (just the circular arrow shows) and if we have a WP Bakery slider with pictures it will not load. The tabs also fail to work. Here is an example to use for desktop that has a slider. https://exteriorcoatings.com/product/metallic-epoxy-coating-pigment-colorant/

These are serious problems that are impacting our business. PLease help!

Thanks!

Please, contact administrator
for this information.

#223591 Copied Theme version: 6.1.4

5 Answers

John Holden

Support staff

October 21, 2019 at 06:23

Hi,

1, 2. I passed to developer, they will check for you.

3. Please disable cache plugin and try again http://prntscr.com/pm1x2m

Regards,
Hung PD

#223600 Copied

George

Participant

October 21, 2019 at 07:29

I don’t have a stand along cache plugin. ONly one I have is WP Rocket. Is that what you want me to disable?

#223602 Copied

Olga Barlow

Support staff

October 22, 2019 at 21:41

Hello,

We have checked your site and don’t see the mentioned issues. Would you be so king to share short videos of every problem using Gyazo gif tool?

Regards

#223693 Copied

George

Participant

October 25, 2019 at 16:00

Problem seems to have gone away :). I disconnected WP Rocket and reactivated it without the CDN connected and mobile works just fine and no intermittent issues on desktop so all is good at the moment 🙂 Thanks.

#223856 Copied

Rose Tyler

Support staff

October 25, 2019 at 16:09

Hello,

That is great thank you for letting us know.

Regards

#223858 Copied
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