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Loading product preview image appears blurry

This topic has 13 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

anli75

Participant

July 16, 2024 at 10:34

HI,
when we create the preview of the product it appears blurry, then sometimes if you reload the page it no longer appears blurry.
Maybe some picture settings are wrong?
Thank you

#405063 Copied Theme version: 9.3.14

12 Answers

Rose Tyler

Support staff

July 16, 2024 at 10:57

Hello anli75,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you kindly provide us with a video recording that demonstrates the issue you are encountering? Additionally, please provide temporary wp-admin access credentials. This will enable us to better understand and resolve the problem.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#405072 Copied

anli75

Participant

July 16, 2024 at 11:42

HI,
Thank you for your answer.
In the video you can’t see much of the grainy image,
https://www.pongodesignweb.com/video-2024.mp4

but I’ll give you the link to the page.
https://www.test-pongo.com/trepini/product-category/adesivi-policloroprenici/
Thank you

Please contact administrator
for this information.

#405103 Copied

Rose Tyler

Support staff

July 16, 2024 at 12:17

Hello anli75,

We appreciate your prompt response.

Image sizes come from WooCommerce plugin settings – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail Width > set 370px. Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

Best regards,
8Theme’s Team

#405111 Copied

anli75

Participant

July 17, 2024 at 17:08

we did what you told us, but the images are always grainy! 🙁
do you know what we can do?

#405455 Copied

Rose Tyler

Support staff

July 17, 2024 at 17:48

Hello,

We have reviewed the webpage you provided, and we are pleased to inform you that it appears to be functioning correctly. You can view what we see at the following link: https://gyazo.com/8ec2dacbbcbac5d125e5aebce1003bd1

Should you require further assistance or have any additional queries, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#405462 Copied

anli75

Participant

July 18, 2024 at 08:42

unfortunately we see them blurry…
then sometimes if you click on it and return to the page then you can see it clearly… I’m sorry, I would make a video for you but it’s not clear!
I should solve this problem!

#405533 Copied

anli75

Participant

July 18, 2024 at 08:46

I don’t know if you see the difference

Files is visible for topic creator and
support staff only.

#405535 Copied

anli75

Participant

July 18, 2024 at 09:45

I’ll also send you a video that gives you an idea
https://www.pongodesignweb.com/video.mp4

page
https://www.test-pongo.com/trepini/product/colla-tre-pin-prene-spruzzo-anna/

Thank you

#405558 Copied

Luca Rossi

Support staff

July 18, 2024 at 10:48

HI @anli75,

We could see that you’ve set the single product image width at 600px.

In this case, we suggest you to increase to the 1000px or more. You can change under XStore > Theme Options > WooCommerce(Shop) > Product Images:

Hope it helps!

Files is visible for topic creator and
support staff only.

#405570 Copied

anli75

Participant

July 18, 2024 at 11:12

ok we have set 1000 and in the product sheet I can now see the image clearly…. only the preview images of the products remain grainy… under categories and this shop….
https://www.test-pongo.com/trepini/shop/
https://www.test-pongo.com/trepini/product-category/adesivi-policloroprenici/

in theory they have a size of 578×578…. and you made me put 370?
I’ll send a video of how I see them
https://www.pongodesignweb.com/video-01.mp4

#405574 Copied

Luca Rossi

Support staff

July 18, 2024 at 11:19

Dear @anli75,

We would like to kindly request an adjustment similar to the one made previously on the Main Image Width. Could you please increase the Thumbnail Width to 600?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#405578 Copied

Andrew Mitchell

Support staff

July 18, 2024 at 11:38

Dear anli75,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#405582 Copied
Tagged: blurry product preview, fix woocommerce blurriness, high quality product images, improve woocommerce thumbnails, woocommerce template fixes, wordpress image clarity
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Loading product preview image appears blurry

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