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Locked out of site dashboard - by ianbarker24

This topic has 1 reply, 1 voice, and was last updated 3 years, 2 months ago ago by ianbarker24

ianbarker24

Participant

October 5, 2021 at 09:43

Hi

I really hope you can help please. When I try and log into the admin dashboard I’m getting the error 404 page with an url in the address line of /admin/wp-admin/install.php

I’m on the latest version on the Xstore theme as I was notified of a possible security vulnerability, but I’m wondering if I’ve been hacked with a denial of access attack as there were quite a few bogus comments to moderate over the past 24 hours.

I’ve put my ftp and wordpress admin access details in the private content area.

Hosting provider tried tell me failed due to exceeding query limit, but that resets every hour. They then said due to a conflict/problem with a plugin/theme and advised installing query monitor plugin.

Have you any advice re theme/plugin conflict?

Thanks

Please, contact administrator
for this information.

#304547 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1
Tagged: access, best selling, dashboard, locked out, security, themes, woocommerce
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