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Loco translate error “Disallowed file extension”.

This topic has 10 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Andrew Mitchell

  • Avatar: Anastasiia
    Anastasiia
    Participant
    December 26, 2023 at 09:22

    Hello. I’m using Loco translate. I followed the instructions in the youtube video [08]. All files have been uploaded, but the translations have not appeared on the site.
    When I try to enter them manually, I get an error that the .pot folder does not exist.
    Loco translate offered to create this folder, i agreed but it gave the error “Disallowed file extension”. https://imgur.com/a/IIO9np6
    Help, please, I don’t understand what to do.

    #377696 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:37

    Hello, Anastasiia,

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Kind Regards,
    8theme team

    #377701 Copied
    Avatar: Anastasiia
    Anastasiia
    Participant
    December 28, 2023 at 09:18

    Thank you!

    Please contact administrator
    for this information.
    #377870 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2023 at 09:45

    Hello, Anastasiia,

    We would like to express our gratitude for your swift response.

    We have successfully established FTP access; however, we are encountering difficulties when attempting to log in to your Dashboard. Could you kindly verify the wp-admin credentials to ensure they are functioning correctly?

    We appreciate your attention to this matter.

    Kind Regards,
    8theme team

    #377874 Copied
    Avatar: Anastasiia
    Anastasiia
    Participant
    December 28, 2023 at 10:03

    Oh, sorry.

    Please contact administrator
    for this information.
    #377879 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2023 at 10:17

    Hello, Anastasiia,

    We regret to inform you that we are still experiencing difficulties with the login process. Could you please investigate the issue at your earliest convenience?

    Best Regards,
    The 8Theme Team

    #377880 Copied
    Avatar: Anastasiia
    Anastasiia
    Participant
    December 28, 2023 at 11:11

    Ok, i found it. Sorry again.

    Please contact administrator
    for this information.
    #377885 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2023 at 11:56

    Hello, Anastasiia,

    We appreciate your prompt response.

    Kindly proceed to clear your browser’s cache and then verify the functionality of the translations.

    Best Regards,
    The 8Theme Team

    #377893 Copied
    Avatar: Anastasiia
    Anastasiia
    Participant
    December 28, 2023 at 17:38

    Thank you soooooo much!

    #377966 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 28, 2023 at 17:38

    Dear Anastasiia,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #377967 Copied

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