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Locotranslate gives Critical error when creating a translation

This topic has 8 replies, 2 voices, and was last updated 38 minutes ago ago by Alex Carter

Kulimary

Participant

March 27, 2025 at 19:36

Hello

I want to create a translation to finalize my website but when i choise my language and click start Translating it gives me a “there has been a critical error”,

I tried deactivating all plugins and it still gives me this error.

How do i fix it?

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#438925 Copied Theme version: 9.4.9

7 Answers

Alex Carter

Support staff

March 28, 2025 at 08:45

Hello, Kulimary,

Thank you for reaching out to us.

Please read this article – https://localise.biz/wordpress/plugin/faqs/printf-errors

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#438958 Copied

Kulimary

Participant

March 30, 2025 at 11:27

Hello

I created a user for you

Best Regards
Kulimary

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Alex Carter

Support staff

March 31, 2025 at 07:30

Hello, Kulimary,

We appreciate your prompt response.

1/ We have reviewed the issue, and under WooCommerce > Status > Logs, we found an error related to a third-party plugin. Please refer to the following screenshot for more details: https://prnt.sc/2skpD8KhLc6E

We kindly recommend disabling this plugin and reaching out to the plugin’s official support team for further assistance.

2/ Additionally, we have successfully uploaded the translation files for both the theme and the Core plugin to your website without any issues. Please navigate to the appropriate section in your dashboard to verify the changes.
Loco Translate > Themes > XStore > edit translation;
Loco Translate > Plugins > XStore Core > edit translation.

Should you require any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

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Kulimary

Participant

March 31, 2025 at 14:12

Thank you for your quick reply

I tried to chance the name of the “Cart” to “Kosár” in my language however no matter where I change the name of it, it does not affect it on live site.

Am I doing something wrong?

I’M sending the screenshots

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Alex Carter

Support staff

March 31, 2025 at 14:24

Hello, Kulimary,

Thank you for reaching out to us.

https://prnt.sc/eVC0p4e8VqWH We kindly request that you provide the correct wp-admin access credentials.

Warm Regards,
The 8Theme Team

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Kulimary

Participant

March 31, 2025 at 14:39

Im sending the new password

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Alex Carter

Support staff

March 31, 2025 at 14:54

Hello, Kulimary,

We appreciate your prompt response.

We’ve re-saved settings for you – https://prnt.sc/czEuNjtxhU5J Please clear cache and check the result.

Best Regards,
8Theme’s Team

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