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'Log Out' not working - by geminirene

This topic has 13 replies, 5 voices, and was last updated 9 years, 3 months ago ago by Stan Russell

geminirene

Participant

August 5, 2015 at 21:48

Hello,

When I am logged in a registered user, clicking ‘Log Out’ or ‘Sign Out’ attempts to log out of WordPress, not the website. It then sends me to the homepage, but when I navigate to ‘My Account’ I am still logged in.

Is there an easy fix for this or an article I can refer to? I could not find this by searching the support forum.

Thank you.

Please, contact administrator
for this information.

#78777 Copied Theme version: 1.8 WooCommerce version: 2.3.5

12 Answers

Stan Russell

Participant

August 6, 2015 at 07:33

Hello geminirene,

we need admin credentials for your site to check this issue. Please provide us with Admin login and Admin password in private content.

Regards,
Stan Russell.

#78808 Copied

geminirene

Participant

August 6, 2015 at 19:52

login info in private content. Thank you.

Please, contact administrator
for this information.

#78911 Copied

Jack Richardson

Support staff

August 7, 2015 at 09:12

Hello,

Your login credentials are incorrect. Could you please reset the password?
Also when you are logged out try to clear browser cache and check My Account page then.
Are you using any cache plugins for your site?

Best regards,
Jack Richardson.

#78948 Copied

geminirene

Participant

August 10, 2015 at 20:09

new password below. please try logging in now.

Please, contact administrator
for this information.

#79280 Copied

Robert Hall

Support staff

August 10, 2015 at 21:00

Hello,

Sorry, but the same problem, can’t log with this credentials. Please reset password and provide us again.

Regards,
Robert Hall.

#79285 Copied

geminirene

Participant

August 11, 2015 at 00:27

New password in private content. I have tested it, it works. Thanks.

Please, contact administrator
for this information.

#79297 Copied

Jack Richardson

Support staff

August 11, 2015 at 07:26

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#79320 Copied

geminirene

Participant

August 12, 2015 at 01:22

Hello,
I have done a backup and followed the instructions to update the theme, WooCommerce, as well as plugins.

Unfortunately, this has made the My Account page not function or appear.
https://www.leprechaunfx.com/?page_id=11

Also, it has added a green background to my shopping bag icon in the “Cart”. The green background needs to be transparent or white. Please add this to the fix. Thank you.

So, Still outstanding is the My Account page not functioning (again), and the Log Out function not working still.

Thank you.
~Irene

#79476 Copied

geminirene

Participant

August 12, 2015 at 05:48

Additionally, after I have done all the suggested updates, it has caused further issues:

1. Single-product view ‘Tabs’ for additional information (Description, Additional Information, Returns & Delivery) are not functioning.

See example page: https://www.leprechaunfx.com/?product=angry-charlie#tab_9

#79480 Copied

Eva Kemp

Support staff

August 12, 2015 at 09:43

Hello,

The same issue persists with default WordPress theme (activate Twenty Fifteen theme and check it). Try to update WordPress to the latest version. Also refer to this topic:
https://wordpress.org/support/topic/plugin-woocommerce-excelling-ecommerce-logout-link-doesnt-work
I’ve checked tabs on single product page and they are working fine.
Please clear browser cache and check again.

Regards,
Eva Kemp.

#79528 Copied

geminirene

Participant

August 14, 2015 at 23:34

Thank you, the tabs are working fine as you noted.

The only outstanding issue is the My Account page not appearing or loading after logging out.
Will an update to the latest WordPress version fix this?

Thanks,
~Irene

#80200 Copied

Stan Russell

Participant

August 15, 2015 at 10:18

Hello geminirene,

‘My account’ page is available for registered users. We have checked your site and it is showing normally after successful user log in.
We have logged in, logged out and logged in once more to check ‘My account’ page and it is displayed correct for registered user.

Regards,
Stan Russell.

#80236 Copied
Tagged: friendly, log out, themes, woocommerce, wordpress
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