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Log out not working / user can log in , all log out methods revert user to their account /

This topic has 2 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler

Zenka

Participant

February 24, 2024 at 20:16

When logging out of https://starseedacademy.org
When a member is logged in, the log-out function is not performing as expected. When the user selects for log out a variety of things ( that are not taking them to a logged out state are occurring.

When a member clicks log out, they are direct to a confirmation page that asks them if they are sure they want to log out.
– Once they confirm they are directed back to their account page yet are in fact logged out. It looks like you are logged in still because – it shows their account info on the left hand side – if they hit my membership to see archives, they are blocked – so it is as if they are logged out (which they are) yet it shows them logged in.
– They have the ability to back button into their account as if logged in
– When user clicks on log out the actions that follow are a variety of things except getting logged out

Please, contact administrator
for this information.

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support staff only.

#384646 Copied Theme version: 9.2.8

1 Answer

Rose Tyler

Support staff

February 25, 2024 at 07:37

Hello,

Thank you for contacting us.

We kindly request that you conduct a test to evaluate the functionality of it when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#384660 Copied
Tagged: persistent user account woocommerce, troubleshooting wordpress login errors, woocommerce log out failure, woocommerce logout issues, wordpress templates login problem, wordpress woocommerce logout revert
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