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Logo and Homepage Banner not displaying - by Santa

This topic has 9 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Rose Tyler

Santa

Participant

February 20, 2022 at 08:39

I currently have a challenge with my website. The logo and homepage banner are suddenly not displaying. I have checked to make sure they are properly placed. Is there anything I am doing wrong please?

Please, contact administrator
for this information.

#317885 Copied Theme version: 8.1

8 Answers

Rose Tyler

Support staff

February 20, 2022 at 09:40

Hello,

Thanks for contacting us.
Re-upload images into your media library and re-select them.

Regards

Please contact administrator
for this information.

#317895 Copied

Santa

Participant

February 20, 2022 at 10:25

Hi Rose,

Thanks for your prompt reply. I did as you advised but problem persists.

#317899 Copied

Rose Tyler

Support staff

February 20, 2022 at 10:32

Hello,

Provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#317900 Copied

Santa

Participant

February 20, 2022 at 13:04

I have been able to figure out the homepage banner but the logo persists. please check the details as requested

Please contact administrator
for this information.

#317917 Copied

Rose Tyler

Support staff

February 20, 2022 at 13:09

Clear cache of browser and check now.

Regards

#317919 Copied

Santa

Participant

February 20, 2022 at 13:20

working now… Thanks

However, the website is quite slow. I just migrated from Shopify which was faster than this. Is there anything I could do to make the site faster please. I have tried almost everything I know

#317921 Copied

Santa

Participant

February 20, 2022 at 13:27

My GTmetrix grade is C with a performance index of 59%

#317924 Copied

Rose Tyler

Support staff

February 20, 2022 at 15:20

Hello,

Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , disable unrequired plugins, optimize images, for example, https://gyazo.com/c93e6badbca6048939b1be41601d9c96 , ask for help from the hosting provider side.
GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F. We’ve checked your site using https://tools.pingdom.com/ https://gyazo.com/140bd388d90ffcfadc54e78c2e8e8ee4 – check this topic https://www.8theme.com/topic/speed-issue-with-theme/

Regards

Please contact administrator
for this information.

#317936 Copied
Tagged: best selling themes, display issues, homepage banner, logo, solutions, woocommerce
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