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Logo appears twice in mobile sandwich menu

This topic has 8 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

Alberto P.

Participant

April 3, 2024 at 09:37

Hi Support, great to see you again,
I see a problem arising in last days on the mobile menu on a website I manage:
https://www.revans.eu/demo :
Go to mobile version > click on the sandwich menu > the main logo “Revans” appears twice
https://prnt.sc/gUX24wB4ii1u

How to fix it:
> From Header Builder I shift-clicked on the logo to modify it, and Header Builder brought me in an environment that looked like a little block editor, with 3 blocks: block1, block2, block3, it seems to be configured OK, but I have no clue about what to do.
https://prnt.sc/T4eJSAF_7H5s

The two problematic logo are controlled by this html portion:
https://prnt.sc/Z2xY5FznRWe8

Other info: I activated the WebpExpress webp conversion plugin and I’m running HiSpeed Aruba cache system plugin. I turned both them off, but the problem still remains.

Please, can you help me in fixing this problem?
Thank you so much, please contact me at
albertopozzi@ans42.com

Thank you again, have a nice day!
Alberto P.

Files is visible for topic creator and
support staff only.

#389807 Copied Theme version: 9.3.3

7 Answers

Rose Tyler

Support staff

April 3, 2024 at 09:56

Hello, Alberto P. ,

Thank you for reaching out to us and for providing a detailed description of the issue you’re experiencing with the mobile menu on your website.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#389810 Copied

Alberto P.

Participant

April 3, 2024 at 11:13

OK, in private area you can find credentials for wordpress account.
FTP account will come shortly after.
Thanks!
Alberto P.

Please contact administrator
for this information.

#389828 Copied

Rose Tyler

Support staff

April 3, 2024 at 12:06

Hello, Alberto P. ,

Thank you for your cooperation and we look forward to hearing from you here.

Best Regards,
8Theme’s Team

#389836 Copied

Alberto P.

Participant

April 3, 2024 at 15:22

Here are the other credentials you needed

Please contact administrator
for this information.

#389866 Copied

Rose Tyler

Support staff

April 3, 2024 at 15:39

Hello, Alberto P. ,

We are pleased to inform you that the issue with the file et-core-plugin/app/models/customizer/templates/header/parts/logo.php has been resolved.

We kindly request that you conduct a test to confirm the fix and provide us with your feedback at your earliest convenience.

Best Regards,
8Theme’s Team

#389869 Copied

Alberto P.

Participant

April 3, 2024 at 15:47

OK, I confirm that the problem has been solved. Thank you so much.

This fixed the problem on the staging site /demo – Now I have to replicate the same correction on the online website. Can I do it by myself with your instructions? Would you tell me exactly what to do on online website?

Thank you so much
A.

#389873 Copied

Rose Tyler

Support staff

April 3, 2024 at 15:56

Hello, Alberto P. ,

You’re welcome!

Download et-core-plugin/app/models/customizer/templates/header/parts/logo.php file from the staging site and upload it on the live site via FTP, or simply apply patch – https://prnt.sc/7CWyyXTuT8rj

Best Regards,
8Theme’s Team

#389874 Copied
Tagged: logo appearance, logo duplication, mobile menu optimization, mobile sandwich menu, woocommerce logo issue, woocommerce wordpress themes, wordpress menu customization
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