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Logo Can’t be uploaded from Single product page

This topic has 5 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

Amit Praksh Nayak

Participant

September 18, 2024 at 10:19

I have updated a custom code for uploading a logo in the single product page, the image was uploaded but it will be not showing in wordpress dashboard. If i am changing the theme it will reflect

Please, contact administrator
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4 Answers

Tony Rodriguez

Support staff

September 18, 2024 at 11:19

Hello, @Amit Praksh Nayak,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ Please provide URL of the page and your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

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Amit Praksh Nayak

Participant

September 18, 2024 at 11:49

Support team

Please contact administrator
for this information.

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Amit Praksh Nayak

Participant

September 18, 2024 at 12:04

Just make an order from https://krft.in/ using COD and upload a images in single product page,

Now check on wordpress admin panel, Check the order and You can’t see any uploaded file by user on the same order no.

If i will change the theme its working.

Please contact administrator
for this information.

#414877 Copied

Luca Rossi

Support staff

September 18, 2024 at 17:14

Dear @Amit Praksh Nayak,

We hope this message finds you well.

We wish to inform you that the custom fields on the single product page are incompatible with the AJAX add-to-cart feature. To address this, we have disabled the AJAX option, and it appears that the upload images functionality is now operating correctly.

Could you kindly verify this at your earliest convenience? For your reference, please see the screenshot linked below:
[https://prnt.sc/tq7CKD6yW7yP](https://prnt.sc/tq7CKD6yW7yP)

We appreciate your attention to this matter and look forward to your confirmation.

Thank you!

Best Regards,
8Theme’s Team

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Tagged: logo upload issues, product page customization, single-product page, troubleshooting woocommerce, woocommerce templates, wordpress ecommerce, wordpress templates
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