Logo not show after change xstore logo in the header on the home page

This topic has 5 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

  • 4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 27, 2023 at 08:54

    Hello, eulice,

    Thank you so much for purchasing our theme and contacting our support center.

    Maybe a custom header is used, and you need to edit it too. Go to XStore > Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

    We hope this will solve your issue. If not then we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Theme’s Team

    Avatar: eulice
    eulice
    Participant
    May 27, 2023 at 15:35

    I not able to find the Multiple headers… can you help ?

    Avatar: eulice
    eulice
    Participant
    May 27, 2023 at 15:54

    I not able to find the Multiple headers… can you help ? And social media I have set in xtore but not reflected in home page.. can you look into this as well?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2023 at 08:23

    Hello Eulice,

    Thank you for your response.

    1/ Please check the next screenshot – https://prnt.sc/KwEQKiYPnWfd

    2/ You need to update the theme https://prnt.sc/fBKideN9_U02 , so please follow this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    3/ What problem do you face with social media? Please describe in more detail and provide screenshots.
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Kind Regards,
    8theme team

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