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Logo of website and styling colors are not changing.

This topic has 13 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: nomi
    nomi
    Participant
    May 11, 2024 at 14:23

    Hi!
    I have changed static blocks, logo and styling colors but none of it are working. I have tried alot I know that It happens sometimes because of cache issues, I have tried cache plugins too, but this issue became an headache for me. Kindly fix this issue.

    Files is visible for topic creator and
    support staff only.
    #394743 Copied Theme version: 9.3.9
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2024 at 14:53

    Hello,

    Thank you for reaching out to us. We’re sorry to hear that you’re experiencing difficulties with customizing your website settings using our theme.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ and edit headers via XStore Builders > Header Builder with Elementor https://prnt.sc/fztC8LnfZetB > edit template > https://prnt.sc/kBpsb5ty6a17

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #394747 Copied
    Avatar: nomi
    nomi
    Participant
    May 12, 2024 at 05:18

    It is still not working I have changed styling colors of my website but they are not changing.

    #394784 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 05:25

    Hello,

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #394787 Copied
    Avatar: nomi
    nomi
    Participant
    May 12, 2024 at 05:37

    I need your email for this.

    #394789 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 07:47

    Hello,

    Any email address can be used for the new account, it does not have to be our email.

    Private content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #394796 Copied
    Avatar: nomi
    nomi
    Participant
    May 12, 2024 at 14:57

    Note: You have to change the blue to the following blue color code: #145DA0
    where ever you see blue in styling/colors you have to change it to the above color code. DON’T change the hover color keep hover black.

    Please contact administrator
    for this information.
    #394840 Copied
    Avatar: nomi
    nomi
    Participant
    May 12, 2024 at 14:58

    I have send you website url.

    Please contact administrator
    for this information.
    #394841 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:14

    Hello,

    We hope this message finds you well.

    We understand that you are experiencing difficulties with changing the color settings. Could you please specify where exactly the issue occurs? It would be greatly helpful if you could provide a screenshot of the problem.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #394846 Copied
    Avatar: nomi
    nomi
    Participant
    May 12, 2024 at 15:26

    I was facing issues in the main colors and background colors, but now the issue is fixed.

    Files is visible for topic creator and
    support staff only.
    #394850 Copied
    Avatar: nomi
    nomi
    Participant
    May 12, 2024 at 15:27

    can I delete the new account that I made?

    #394851 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 15:46

    Hello,

    The account can be deleted.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #394855 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 12, 2024 at 17:11

    Dear nomi,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #394859 Copied

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