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Logo won't show unless scroll slowly

This topic has 8 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Jess

Participant

January 29, 2020 at 17:32

Suddenly the logo in the header menu stopped showing up, it will pop up suddenly when we scroll through the page. What is causing this? I have done all the troubleshooting I can.

#229083 Copied Theme version: Classico

7 Answers

Olga Barlow

Support staff

January 29, 2020 at 17:37

Hello,

Probably you moved your site from staging to production and did not replace all the links. Because logo in theme options still keeps the link to staging site https://jellaworldartistcollections.com/staging//wp-content/uploads/2019/04/JW-horizontal.jpg Go to Theme Options and re-add the main logo.

Regards

#229084 Copied

Jess

Participant

January 29, 2020 at 17:44

I deleted and uploaded new versions of the logo and that didn’t work. Any other thoughts?

#229085 Copied

Olga Barlow

Support staff

January 29, 2020 at 17:52

Hello,

Go to Pages > edit the front page and check the custom logo settings. Did you upload custom logo for the page?

Regards

#229086 Copied

Jess

Participant

January 31, 2020 at 03:49

There is not a custom logo for this page – the logo was uploaded using the 8Theme/Theme Options/General/Header Settings.

All the other pages have no problems, just the head image. Is there an issue with the Home Page + Slider Revolution? Process of elimination that seems to be the contributing factor…thoughts?

#229155 Copied

Rose Tyler

Support staff

January 31, 2020 at 09:05

Hello,

Could you, please, provide temporary wp-admin access? http://prntscr.com/qvgjso

Regards

#229172 Copied

Jess

Participant

February 1, 2020 at 02:20

Sure

Please contact administrator
for this information.

#229212 Copied

Olga Barlow

Support staff

February 3, 2020 at 09:45

Hello,

1) Sorry but password is incorrect http://prntscr.com/qwqcwp
2) When I asked about custom page logo I meant this one https://gyazo.com/0bb7f3e32eb9d0b289e2a3f920187b17 because if all the other pages display correct one then probably some custom logo is uploaded for the page only.

Regards

#229263 Copied
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