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"Lost my password" page - by Beatriz

This topic has 4 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

  • Avatar: Beatriz
    Beatriz
    Participant
    March 19, 2019 at 21:49

    Hi,

    I’m testing my shop and something is wrong because when I go to customer login page and click to “I forgot my password” is going yo redirect me to default page /wp-logim.php?action=lostmypassaword” not to Xstore theme page. What is wrong? Can you help me, please?

    Thanks,

    #211178 Copied Theme version: 5.1.6
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2019 at 08:44

    Hello,

    Please provide temporary wp-admin access so we can take a closer look.

    Regards

    #211194 Copied
    Avatar: Beatriz
    Beatriz
    Participant
    March 20, 2019 at 09:37

    Hi,

    Thanks so much. In the private content area you have the admin user.

    Regards,

    Please contact administrator
    for this information.
    #211200 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 20, 2019 at 10:45

    Hello,

    Problem is caused by Maintenance plugin. Once plugin is disabled link is correct to
    mi-cuenta/contrasena-perdida/ Contact plugin author to fix the problem, our support is not responsible for this.

    Regards

    #211205 Copied
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