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Lost password email redirects to lost password page

This topic has 2 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

asapb3rto

Participant

January 29, 2024 at 10:33

Hi,

When a user presses the forgot password link within their email they get redirected to the forgot password page where they need to enter their email rather than the new password form.

I’ve tried a different theme and it seems to work then, so I believe it’s theme related, is there anything I can do to investigate this issue?

#381482 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

1 Answer

Tony Rodriguez

Support staff

January 30, 2024 at 06:05

Hello, @asapb3rto,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you review the following discussion thread: https://wordpress.org/support/topic/lost-password-email-link-redirects-to-lost-password-page/

We trust that the information provided will be of assistance to you.

If the issue persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#381694 Copied
Tagged: woocommerce lost password redirect, woocommerce password recovery, woocommerce password reset email, wordpress password reset page, wordpress themes lost password
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