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Lost Password Link issue – The Xstore theme is bloking it

This topic has 7 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

CamG

Participant

October 4, 2022 at 11:09

Hi,
Here is my website : https://save.crushonapp.com/
It’s using WCMP and theme Xstore.
My customers and sellers can’t reset their password.
The Xstore theme is bloking it.

When I change my theme from Xstore to another one (ex: Twenty Twenty One) it works fine.
Which means I get to a proper page : https://save.crushonapp.com/my-account-3/lost-password/ and receive an email with the reseting link.

Please see the video : https://www.loom.com/share/ae40e8168db54c3885495bd642d74071

Can you tell me how to make it work ?

Please, contact administrator
for this information.

#335769 Copied Theme version: 1.0 WooCommerce version: Version 6.9.4

6 Answers

Rose Tyler

Support staff

October 4, 2022 at 12:25

Hello,

Thanks for contacting us and for the video.
Please contact your hosting provider and ask them to check the server error logs to find out why that error appears.
Let us know their answer and provide us with FTP access also, so we can enable debug mode and take a closer look at the situation.

Regards

#335770 Copied

CamG

Participant

October 4, 2022 at 14:27

Hey ! Thanks for your fast reply !

Here is the access, if you can check that would be great.

All best,

Please contact administrator
for this information.

#335788 Copied

Rose Tyler

Support staff

October 4, 2022 at 14:57

Hello,

We need FTP access only. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#335790 Copied

CamG

Participant

October 4, 2022 at 17:16

My reply in private

Please contact administrator
for this information.

#335802 Copied

CamG

Participant

October 4, 2022 at 18:34

Hey there ! I have some news !
When I activated the parent theme it was working. So it seems that the issue is in the child theme ! What can I do and where should I look in order to find what’s causing this ?

#335805 Copied

Rose Tyler

Support staff

October 5, 2022 at 08:28

Hello,

Thanks for the reply.
Who did changes to the files of your child theme? You need to contact that person and ask to solve the problem.
Sorry, but we are not responsible for custom changes that you do in the child theme.

Regards

#335831 Copied
Tagged: best selling, blocking issue, lost password, solution, support, woocommerce themes, xstore theme
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