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Lost Password not working; endless loop and not able for user to reset successfully

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

HUSSTLE

Participant

November 9, 2023 at 16:26

Running into an issue with “Lost Password”. Emails are being sent to users asking for password reset, but instead of taking them to the password input screen, they are being directed to the my-account page without providing the ability to put in updated password. If I go through the dashboard and send a reset password manually – this process works.

Is there something buggy that is happening with the email builder to allow the user to update password without further involvement?

#373213 Copied Theme version: 9.2.2 WooCommerce version: v.8.2.1

3 Answers

Rose Tyler

Support staff

November 10, 2023 at 12:32

Hello, HUSSTLE,

Thank you for reaching out to us with your concern regarding the “Lost Password” functionality on your website.

Please check how it works when our Email Builder is disabled.

Record a video for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#373313 Copied

HUSSTLE

Participant

December 18, 2023 at 20:46

Rose – providing the video to help better understand the “loop”. I was thinking it might be just the user and his email address (so I deleted him and created a new account); however, it will not route to the default /my-account/lost-password/?show-reset-form=true&action path.

I suspect it is associated with the email builder but it is associated with the right email type “Reset password”

Maybe you can test by trying to reset the admin account I have created for 8Theme.

Thanks!

Please contact administrator
for this information.

#377068 Copied

Rose Tyler

Support staff

December 19, 2023 at 08:40

Hello, HUSSTLE,

We appreciate your prompt response.

To further assist us in diagnosing the issue at hand, we kindly request that you conduct the following tests:

1. Please verify the functionality when the Email Builder is completely disabled (navigate to XStore > Email Builder). We would appreciate it if you could inform us whether the problem persists after this action.

2. Please test the system’s performance with all third-party plugins deactivated. This step is crucial to determine if any of these plugins could be influencing the system and contributing to the issue. We would be thankful for a report on the outcome of this test.

Your cooperation in this matter is highly valued, and we look forward to your prompt feedback.

Kind Regards,
8theme team

#377093 Copied
Tagged: endless loop in woocommerce password reset, fixing woocommerce password reset loop, user unable to reset password in woocommerce, woocommerce lost password issue, wordpress theme password reset problem
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