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Lots of problems after upgrading - by clacarr

This topic has 8 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

clacarr

Participant

October 31, 2018 at 14:30

I have updated to the new version of xStore theme and core in a staging environment. I am experiencing lots of issues:

Page width changed
Style boxes around footers
Header images missing or changed
In all products page only hover images are showing up so no images
Images not showing correctly on product details page
Related products and simpler products on the bottom of the screen all showing up incorrectly.
Basket missing from the header.
Formatting of basket page out of sync.

And these are just obvious things I have not tested functionality.

Please advice
Clare

Please, contact administrator
for this information.

#202069 Copied Theme version: Version: 5.1.1 WooCommerce version: Version 3.5.0

7 Answers

Rose Tyler

Support staff

October 31, 2018 at 15:54

Hello,

XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles. Also, if you use child theme then child theme files should be updated according to new files.
Please clear cache and check the site one more time.
Also, provide screenshots for better understanding your problems.
You can use such screenshot maker as Lightshot https://prnt.sc/
Thanks in advance.

Regards

#202076 Copied

clacarr

Participant

October 31, 2018 at 20:26

I have included lots of links for you to compare between the upgraded website and the one I have the LIVE site (Not) upgraded.

Yes I have cleared cache.

Please, contact administrator
for this information.

#202094 Copied

Rose Tyler

Support staff

November 1, 2018 at 09:17

Hello,

1) For me, it looks fine http://prntscr.com/ld04lk and https://prnt.sc/ld04vt
2) https://gyazo.com/2e10e6fd7394da9dfa7eab88b1dc170c and https://gyazo.com/af1693c3ad62c0b2af40e9154f159db5
3) old – https://gyazo.com/0c9d9bc4909bbc6e4a7e6db0672af31b new – https://gyazo.com/9fa0238b7367277e70b848988f1c1fa1
Please describe in details what exactly need to be changed and we will help you.

Regards

#202122 Copied

clacarr

Participant

November 2, 2018 at 10:44

Hi

Thank you! I cleared the cache on my hosting server but not the browser cache and that fixed most of the issues. How does that work when I put it live. What will my existing customers see, is there a way to force their browser caches to be cleared.

Clare

#202202 Copied

Rose Tyler

Support staff

November 2, 2018 at 11:19

Hello,

Sorry but we it’s not depends on the theme, that cache is browser cache.
Eventually browser cache will be cleared automatically, we can’t force to clear the browser cache of visitors from server side. But browser cache will be cleared automatically so mostly, users will get fresh files after a day or two.

Regards

#202203 Copied

clacarr

Participant

November 2, 2018 at 11:50

OK thanks for the reply

#202208 Copied

Rose Tyler

Support staff

November 2, 2018 at 11:52

You’re welcome!

Regards

#202211 Copied
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